Information Technology Support Specialist

We are seeking a forward-thinking Information Technology (IT) Support Specialist to lead and optimize our internal technology environment in close partnership with our managed service provider. This role is responsible for ensuring that all systems, infrastructure, and support functions align with our core values of Deploy Faster, Operate with Confidence, and Design with Purpose.

The ideal candidate brings a balance of strategic leadership and hands-on technical expertise, with a strong focus on delivering secure, reliable, and scalable IT solutions. This individual will play a key role in streamlining technology operations, enhancing system performance, and enabling business growth through efficient, well-designed IT practices.

• Serve as the primary internal point of contact for all IT matters, coordinating day‑to‑day needs, escalations, and project work with Select Tech’s managed service provider.
• Drive IT initiatives by optimizing workflows, accelerating technology implementations, and improving system responsiveness across the organization.
• Support and maintain clear IT policies, configuration standards, disaster recovery procedures, and user‑facing training materials.
• Identify software and applications to solve business specific problems.
• Deliver and operationalize generative AI / LLM use cases (e.g., enterprise search, summarization, agent workflows, document Q&A) to support business objectives.
• Design and implement Retrieval‑Augmented Generation (RAG) architectures leveraging vector databases to support scalable AI solutions.
• Lead IT project planning, resource allocation, and vendor coordination to ensure timely and efficient delivery.
• Oversee onboarding and offboarding processes, ensuring timely and compliance account provisioning in Microsoft 365 GCC High, company networks, and associated systems.
• Maintain system access controls and conduct periodic audits to ensure users and systems Operate with Confidence through proper security alignment.
• Assist with the provisioning, configuration, and deployment of laptops, workstations, and associated hardware to ensure employees receive purpose‑built tools aligned with their role.
• Maintain accurate hardware/software inventory to reduce downtime, optimize lifecycle management, and support Design with Purpose technology planning.
• Develop, document, and optimize troubleshooting procedures that contribute to predictable and reliable IT service delivery.
• Assist with overseeing the company’s LAN/WAN infrastructure, WiFi systems, VPNs, and remote access tools, ensuring consistent performance and secure connectivity across all locations.
• Assist with the implementation of infrastructure improvements, focusing on reliability, scalability, and long‑term stability.
• Support cabling projects, network documentation, and vendor coordination.
• Assist with efforts to maintain a secure computing environment through robust cybersecurity practices, ensuring the organization can Operate with Confidence in all digital operations.
• Assist with CMMC control implementation, system monitoring, vulnerability mitigation, and audit‑readiness.
• Assist with documentation supporting streamlined operations and efficient troubleshooting.
• Oversee the reliable setup, configuration, and troubleshooting of office peripherals—including printers, scanners, and conference room AV systems—ensuring employees can collaborate and communicate seamlessly.

• Bachelor’s degree in Information Technology, Computer Science, or related field; or equivalent professional experience.
• 3–7+ years of progressive IT experience, including hands‑on technical troubleshooting.
• Certifications:
  
  CompTIA A+, Security+, Azure AB‑900, and Microsoft 365 Fundamentals MC‑900 are desirable.
• Experience supporting CMMC, NIST 800‑171, DFARS, or similar defense‑industry cybersecurity frameworks is a plus.
• Hands‑on experience supporting Microsoft 365 GCC High environments is a plus.
• Hands‑on experience with at least one major AI platform and orchestration frameworks (Semantic Kernel, Lang Chain).
• Experience with LAN/WAN systems, VPNs, firewalls, Wi‑Fi architecture, and network security fundamentals is a plus.
• Strong…