Field Service Representative (FSR) – GCS

Field Service Representative (FSR) – Ground Control Station (GCS) Support

OWT Global LLC is seeking an experienced Field Service Representative (FSR) – Ground Control Station (GCS) Support to provide mission-critical technical support for the DZYNE ULTRA Unmanned Aerial System (UAS) in a CONUS-based Remote Split Operations (RSO) environment.

This position serves as the primary technical expert responsible for maintaining, troubleshooting, upgrading, and supporting Ground Control Station hardware, software, and communications infrastructure. The selected candidate will play a vital role in ensuring continuous operational readiness by delivering expert technical support, customer training, system integration, and lifecycle sustainment for deployed UAS operations.

The ideal candidate thrives in dynamic operational environments, possesses strong networking and systems expertise, and is comfortable serving as the technical liaison between engineering teams, program leadership, and end users.

As a Field Service Representative, you will:

• Configure, install, maintain, and support Ground Control Station (GCS) hardware and software.
• Manage and maintain mission-critical network infrastructure, including routers, switches, firewalls, and servers.
• Ensure reliable operation of Line-of-Sight (LOS) and Beyond Line-of-Sight (BLOS) communications systems utilizing SATCOM, RF communications, and IP-based networking.
• Perform system upgrades, software updates, hardware installations, and configuration changes in accordance with customer and program requirements.
• Serve as the primary technical lead for GCS and network-related troubleshooting.
• Provide advanced technical support to engineers, fellow Field Service Representatives, and operational teams.
• Support system integration, testing, verification, and validation activities.
• Diagnose and resolve complex hardware, software, networking, and communications issues during operational deployments.
• Deliver operator and maintainer training on the DZYNE ULTRA Ground Control Station in accordance with approved training programs.
• Certify trainees upon successful completion of required instruction.
• Coordinate directly with the Program Manager regarding maintenance schedules, customer requirements, upgrades, and mission support activities.
• Participate in technical reviews, design reviews, customer meetings, and program execution planning.

• Demonstrated experience supporting Ground Control Stations (GCS) or comparable mission-critical control systems.
• Strong understanding of Layer 1–3 networking principles.
• Experience configuring and supporting routers, switches, firewalls, Windows Server environments, DNS, and Active Directory.
• Experience supporting LOS and BLOS communications systems.
• Proven troubleshooting experience supporting hardware, software, networking, and communications systems.
• Ability to operate independently while serving as a technical point of contact.
• Excellent written and verbal communication skills.
• Strong customer service and interpersonal skills.
• CompTIA Network+ and Security+ certifications required.
• Active DoD Secret Security Clearance required.

• Experience supporting Unmanned Aircraft Systems (UAS).
• Previous experience supporting aviation, ISR, or defense-related programs.
• Familiarity with SATCOM systems and RF networking concepts.
• Familiarity with Remote Split Operations (RSO) environments.
• Additional networking certifications such as Cisco CCNA or equivalent.
• Experience supporting deployed operational environments.
• Experience with system validation, integration, and acceptance testing.

Successful candidates will possess:

• Strong analytical and troubleshooting abilities.
• A proactive approach to solving complex technical challenges.
• Exceptional organizational and time-management skills.
• The ability to communicate effectively with customers, engineers, and program leadership.
• A commitment to mission success and operational excellence.
• The flexibility to support evolving operational requirements in a fast-paced defense environment.

• Competitive compensation
• Comprehensive benefits (medical, dental, vision)
• 401(k) with generous company match and immediate vesting
• Paid Time Off (PTO) and Federal holidays
• Opportunity to support meaningful missions impacting national security

Location:

Springfield, OH (CONUS-based)

Employment Type:

Full-Time

Security Clearance:
Active Secret Clearance Required