Field Service Representative (FSR) – GCS

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CONUS

5 days ago Requisition

OWT Global

Founded in 2010 and headquartered in Tampa, FL, OWT Global is a small business that offers reliable and operationally proven expertise and support to the U.S. Government, industry partners, and commercial vendors. Named a Top Workplace by the Tampa Bay Times ), OWT Global prides itself on offering exceptional, industry-leading services and solutions in a cost-effective manner for Engineering, Engineering Support, RDT&E, Technical Program and Project management, Subject Matter Expertise (SME), operations, logistics, maintenance, and training of Unmanned Aerial Systems (UAS), Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance, Reconnaissance, and Targeting (C5

ISRT), and Air Domain Awareness and Defense (ADAD) technologies. OWT is a proud supporting partner in the DOD Skill Bridge program to ensure service members gain valuable industry work experience as the service member transitions from military to industry. The OWT Global team consists of 96% veterans, selectively recruited from the Special Operations, Special Mission Units, and Intelligence Communities with an extensive experience tailored towards supporting efforts in preparation of threats against the United States by great power competitors and by continued operational support to the United States Government in combatting the continued counter terrorism threats world-wide.

With this unique foundation of U.S. military special operations and civilian intelligence agency veterans, Engineers, and manned and unmanned system pilots and maintainers, OWT Global brings a blend of skills optimized for today’s dynamic operational needs. The OWT Global model pairs technical acumen with operational applications to help drive the development and deployment of technology in a sustainable and affordable way.

Position Overview

OWT Global LLC is seeking an experienced Field Service Representative (FSR) – Ground Control Station (GCS) Support to provide mission-critical technical support for the DZYNE ULTRA Unmanned Aerial System (UAS) in a CONUS-based Remote Split Operations (RSO) environment.

This position serves as the primary technical expert responsible for maintaining, troubleshooting, upgrading, and supporting Ground Control Station hardware, software, and communications infrastructure. The selected candidate will play a vital role in ensuring continuous operational readiness by delivering expert technical support, customer training, system integration, and lifecycle sustainment for deployed UAS operations.

The ideal candidate thrives in dynamic operational environments, possesses strong networking and systems expertise, and is comfortable serving as the technical liaison between engineering teams, program leadership, and end users.

Key Responsibilities

As a Field Service Representative, you will:

• Configure, install, maintain, and support Ground Control Station (GCS) hardware and software.
• Manage and maintain mission-critical network infrastructure, including:
  • Routers
  • Switches
  • Firewalls
  • Servers
• Ensure reliable operation of Line-of-Sight (LOS) and Beyond Line-of-Sight (BLOS) communications systems utilizing:
  • SATCOM
  • RF communications
  • IP-based networking
• Perform system upgrades, software updates, hardware installations, and configuration changes in accordance with customer and program requirements.
• Serve as the primary technical lead for GCS and network-related troubleshooting.
• Provide advanced technical support to engineers, fellow Field Service Representatives, and operational teams.
• Support system integration, testing, verification, and validation activities.
• Diagnose and resolve complex hardware, software, networking, and communications issues during operational deployments.
• Deliver operator and maintainer training on the DZYNE ULTRA Ground Control Station in accordance with approved training programs.
• Certify trainees upon successful completion of required instruction.
• Coordinate directly with the Program…