Coordinator, Proctoring Services

The Coordinator, Proctoring Services position directly supports students by coordinating, preparing, and proctoring a variety of tests, including course/course related tests, placement assessments, CLEP, GED, Firefighter, Proficiency, and outside institution tests. This position ensures that students who are eligible receive their approved disability accommodations for tests/assessments through partnership with the Office of Accessibility, as well as faculty, as appropriate. The coordinator prioritizes connecting with parties in a meaningful, trauma-informed way to promote a sense of belonging on campus.

This position manages and maintains test security, confidentiality, and upholds the integrity of the Testing Center.

Shift: Monday - Friday; 8:00am - 5:00pm plus evenings and weekends as needed.

Location:

Springfield Location

This position is eligible for limited telecommuting opportunity on Fridays, with approval. This is subject to change per College needs.

• Serves as the College’s Accuplacer Administrator and oversees the Accuplacer system
• Supports and trains student/CCMEP staff on testing protocols
• Administers a variety of academic and specialty tests to students with and without disabilities
• Proctors tests, ensuring test integrity is upheld both virtually and in person
• Maintains positive rapport and effective communication with faculty, staff, and students
• Creates a welcoming and supportive atmosphere for testers
• Creates and maintains reports on testing data
• Demonstrates attention to detail and timeliness in test preparation, administration, and returning materials to faculty
• Manages email accounts, assessment spaces, and student/part-time staffing
• Initiates calls to ensure students are aware of their appointment and taking the appropriate assessment
• Works both independently and as part of a team, using critical thinking and problem-solving skills
• Answers phones, accessing and responding to voicemail quickly and efficiently
• Performs all other duties as assigned by the supervisor

Six months to two years of similar or related experience

Testing Center experience preferred

One (1) year experience working in a fast-paced office environment

(1) A two-year college degree or (2) Completion of a specialized course of study at a business or trade school or (3) Completion of a specialized and extensive in-house training or apprenticeship program.

Associate’s degree preferred.

GED Examiner Certification (can be obtained on job). Requires travel to multiple locations; a valid driver's license and/or dependable transportation is required.

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the college for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

• Attention to detail is essential.
• Ability to identify and solve problems.
• Computer proficiency with word processing, spreadsheet, database, Internet, e-mail and presentation software.
• Trouble-shoot common computer problems, both hardware and software
• Ability to work in a fast paced, high volume and fluid environment, serving populations with varied skills and needs
• Accountability – takes responsibility for one’s own actions including but not limited to completing tasks accurately and on time; arriving at designated work/meeting locations when expected; being prepared to work and participate
• Communication Skills – highly collaborative with excellent communications sills
• Culture of Care – cultivates a supportive environment by implementing a trauma-informed culture of care
• Customer Service – serves both internal and external customers in an efficient, timely, and pleasant manner; maintains professional appearance
• Ethics – Displays basic business-oriented principles and values; shows honesty and integrity in making decisions and communicating with others
• Leadership – ability to provide leadership of staff; ability to delegate and to hold others accountable in a way that instills confidence and self-respect
• Reliability – completes work in a timely…