National Operations Specialist; Student Housing

Our Select Leaders client is looking for a National Operations Specialist (NOS) to join our team to provide on-site leadership and strategic direction across our portfolio of properties. The National Operations Specialist will be on-site at our properties in the event of a staff vacancy or additional training needs and will help accomplish the daily operations and sales and marketing plans for the property.

A background in Student Housing, property management, or marketing and leasing is imperative to the success of this position.

You will report to the Director, Training & Support.

This position is remote with 75% travel.

The salary range is $65,000 to $75,000, plus an annual bonus.

• Provide interim on-site leadership and strategic direction alongside Regional Managers during staffing transitions, ensuring operational continuity and performance stability
• Lead, coach, and develop site teams including Property Managers, Assistant Managers, Leasing & Marketing Managers, Maintenance, and Community Assistants
• Oversee full property operations including leasing performance, marketing execution, financial management, and resident experience to increase occupancy and revenue goals
• Step into Property Manager responsibilities when needed, assisting with resident move-out, property turn, and move-in cycles
• Analyze budgets and monthly financial statements to identify variances, accruals, and reclasses while maintaining fiscal accountability
• Partner with revenue strategy by advising on pricing, concessions, and leasing tactics based on traffic, velocity, and conversion trends
• Facilitate resident mediation and conflict resolution to maintain positive community culture and retention
• Gain exposure to diverse operational models by traveling across 30+ markets nationwide, expanding business perspective and leadership experience

• Bachelor's degree preferred or comparable experience in the student housing space
• 3+ years' experience as a Property Manager or equivalent role
• Knowledge of the market competition, local businesses, and university
• Excellent planning to manage a team
• Communication with residents, team members, and senior management
• Driven individual
• True team player eager to help build the business
• Eagerness to provide the best resident experience
• Excellent project management
• Exceptional customer service and resident relations
• Desire to travel up to 75%
• Live within 1 hour of a major airport

• Health (PPO or HSA), dental, and vision
• Flexible PTO
• 13 paid holidays
• 401K – 100% match up to 5%
• Annual review and bonus program
• Paid parental leave