Retail Sales Associate

Position Summary

We are seeking entry-level, full-time sales associates in our pawn store locations nationwide. The Pawnbroker / Retail Sales Associate partners with the entire staff of the store to ensure customer service on both the lending and retail sides of the business. A Pawnbroker/Retail Sales Associate greets, engages, and interacts with customers in a positive and professional manner to process sales, loans, and other transactions.

The associates will work with a wide variety of jewelry and general merchandise, including tools, electronics, firearms (in FFL locations) and much more. The Full-Time Pawnbroker / Retail Sales Associate position offers an hourly wage, PLUS employees earn commission based on productivity. The successful Pawnbroker's / Retail Sales Associate's actual pay will be based on various factors, such as: work location, qualifications, and experience.

Pay and incentives
: $11.00 to $14.00 per hour, with an easily achievable commission structure that pays for every transaction processed. Our retail sales associates can earn UP TO 8% on transactions, which could average an additional $3.56 per hour on top of the hourly rate.

• Comprehensive Medical, Dental, Vision, Life, Supplemental, and other voluntary options (eligibility required).
• The best working hours in the business. Most stores open at 9AM and close at 6PM; many stores are closed on Sundays.
• Earned Wage Access (EWA) program is available to all employees on the second day of employment. Employees can withdraw up to 50% of wages earned up to seven times in a payroll cycle.
• Unlimited commission above the hourly base rate.
• VACATION:
  One week of paid vacation after six months of full-time service; additional weeks after milestones; PTO/Vacation grant adjusted per state/local requirements. 120 hours after five years.
• SICK/PERSONAL: 8 hours after 6 months, 16 hours each anniversary thereafter (years 2-5); 24 hours after five years.
• Employee discounts available on the first day of active employment.
• Tuition Reimbursement with First Cash Education (up to $2,000 per year) for full-time employees meeting minimum requirements.
• Access to over 10,000 discounts from 1,000+ companies with First Cash Perks.
• Auto-enrollment in the First Cash 401k program after six months of employment.
• Access to the First Cash Pet Insurance program.

• Greets and interacts with customers to develop rapport and provide appropriate financial solutions.
• Performs non-management open/close procedures.
• Keeps the sales floor clean, stocked, and maintains merchandise displays.
• Performs sales and loan transactions in accordance with policies, procedures, practices, and regulatory requirements.
• Handles cash and negotiable items per policies and procedures.
• Answers incoming calls per company standards.
• Explains the legal aspects of pawn and buy transactions to customers.
• Communicates effectively with coworkers and managers and partners with all employees to create a positive customer experience.
• Completes assigned training and other related duties as needed.

• Must be willing and able to lift/carry up to 50 pounds and perform duties for extended periods (standing, stooping, walking, climbing, pushing, pulling).
• Ability to work with firearms and become firearms certified.
• Must be 18 years or older;
  High School Diploma, GED, or equivalent experience.
• Strong desire to work, serve customers, and be team-oriented.
• Ability to multi-task in a fast-paced environment; basic math proficiency; cash handling experience preferred.
• Ability to work at multiple locations as needed; flexible retail schedule including weekends and holidays.
• Computer literacy and ability to operate POS systems and common office machines.

Bilingual applicants are encouraged to apply!

The employee commission incentive plan is proprietary to First Cash. Pawnbrokers have the potential to earn 2-8% commission based on the gross profit of personal performance. Applicants receive more details during the interview process.

Note:

The information in this description is not an all-inclusive list of duties and responsibilities. Management may assign/reassign duties at any time. Duties may change due to reasonable accommodation or other reasons.

Pay rates will not be below applicable local minimum wage requirements. Earned Wage Access is a service provided by Net Spend; signup is required with restrictions/fees. First Cash 401K is available to employees 21+. Maximum base pay rate is derived from prior experience and skills.

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Equal Opportunity Employer
:
First Cash Holdings, Inc. is an Equal Opportunity Employer. It is the policy to provide equal employment opportunity regardless of age, color,…