Donation Attendant - Springfield Derr

Summary

Perform retail sales functions, accept merchandise donations, select and price donated goods and textiles to be sold in the retail stores according to the Retail Procedures Manual.

• Provide customer service in a friendly and professional manner (greeting, selling, telephone, etc.).
• Greet customers and maintain a cheerful and pleasant disposition when servicing customers.
• Maintain a superior level of customer service to meet agency standards.
• Load and sort materials on trailer according to instructions.
• Maintain premises in compliance with Agency safety and housekeeping practices.
• Operate cash register accurately and efficiently; handling change, receipts, checks, charges, discounts, etc.
• Inspect textiles, furniture, appliances, small household wares, novelty items, books, toys, decorations and sporting goods to determine saleability.
• Receive and handle donated goods from donors.
• Perform stock duties such as sorting and hanging garments, placing them in the appropriate rack, and keeping the pull‑system up to date.
• Stock shelves and maintain displays.
• Ensure Goodwill quality control standards are met for textiles, miscellaneous items, and furniture.
• Test electrical appliances to determine safe operation.
• Complete reports accurately as assigned (donation counts, readings, daily business statements, deposits, and cash drawer).
• Price merchandise according to prescribed criteria.
• Prepare textiles and goods for resale.
• Disinfect upholstered materials using Steri‑Fab.
• Follow the dress code as set by Goodwill and display a professional image and attitude.
• Perform any additional duties as assigned by Manager, Assistant or Supervisor while maintaining an enthusiastic and helpful attitude.
• Work a flexible schedule to comply with the needs of the store.
• Maintain the ability to regularly lift and/or move up to 50 pounds.
• Perform other duties as assigned.
• Comply with all Agency policies, procedures and safety standards throughout work areas and meet CARF, Department of Labor and other regulatory standards.

None

High school diploma or general education diploma (GED) preferred, but not required.

• Experience in retail sales performing cashiering, customer services, and shipping/receiving preferred, but not required.
• Box truck experience preferred, but not required.

• Must be able to perform each essential duty satisfactorily; reasonable accommodations may be made for individuals with disabilities.
• Must maintain the ability to pass a criminal background check and random drug screens.

• Perform housekeeping duties to maintain premises in compliance with Agency safety and housekeeping practices, including vacuuming and cleaning of restrooms; some duties may require working outside.
• Perform shipping and receiving duties such as unloading and loading trailers (may use powered equipment), safely and efficiently.
• Demonstrate a willingness and ability to work as a team member and independently.
• Embrace the empowerment and continuous improvement culture in the agency; display and encourage the ability to offer suggestions and make decisions that positively impact the store and business growth.
• Accept and load donations of clothing, furniture, appliances, and other household goods.
• Sort and pack donations securely.
• Maintain records and reports of donations.

• Regularly stand, walk, use hands to handle objects, reach with hands and arms, and talk or hear.
• Occasionally climb or balance; stoop, kneel, crouch, or crawl; taste or smell.
• Regularly lift and/or move up to 10 pounds, frequently up to 25 pounds, and occasionally up to 50 pounds.
• Specific vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Occasionally work in outdoor weather conditions and be exposed to risk of electrical shock.
• The noise level in the work environment is usually moderate.