Bilingual Credit Representative

Do you possess experience in collections and a genuine passion for delivering top‑notch customer service while assisting individuals in need? If this describes you, please continue reading!

Professional, the leading national accounts receivable management services provider, currently has an immediate opening for a Bilingual Credit Representative. We are dedicated to transforming the collections industry one call, text, and chat at a time. We offer you the necessary training for success as you help people navigate challenging times. Are you ready to make a difference in the lives of others?

At Professional, we place great importance on how our team interacts with consumers. We aim to ensure that every interaction is both positive and productive. We are in search of individuals who are eager to join our dynamic team and genuinely want to assist others. Using state‑of‑the‑art omni‑channel communication technology, you’ll have the opportunity to provide exceptional customer service to consumers through text, live chat, email, and phone calls at every touch point.

The position is full‑time, 40 hours per week and is located onsite in our Springfield, OR office with a casual work environment. After training, start times vary with a half‑day Saturday rotation, once a month. During the initial training, hours are from 8 am – 5 pm.

• Use state‑of‑the‑art technology and communicate with consumers via phone, live chat, email and text.
• Take inbound and outbound calls with utmost professionalism and courtesy.
• Negotiate and set up payments.
• Navigate customer relationship management (CRM) software.
• Learn negotiation and sales techniques applicable to all industries.
• Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.
• General computer skills are required with the ability to navigate multiple screens and type 25 words per minute.
• Good decision‑making skills are required.
• Assist Spanish‑speaking callers.

• A stable organization offering an exciting yet challenging employment opportunity.
• Growth potential, both personally and professionally.
• Great benefits (Health, Dental & Vision Insurance) eligible the first of the month following 60 days.
• We offer a traditional 401(k) and Roth plan with discretionary matching and vesting.
• Paid time‑off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid holidays after 60 days of employment.
• Paid volunteer and community outreach program that allows you to help others in the community.
• Compensation begins at $18.50–$20.50 per hour, depending on experience, plus commission.

EOE/DFW