Coordinator, Member Experience

About the Chamber:

The Springfield Area Chamber of Commerce is a private, not‑for‑profit membership organization, serving the Springfield, Eugene (OR), and surrounding communities for over 75 years. The Chamber operates the Springfield Business & Visitors Center offering information, meeting space, and business development programs. We are looking for someone who shares our enthusiasm for all our community has to offer and is eager for the opportunity to connect with business and community leaders dedicated to making a positive difference.

When businesses succeed, our community thrives. If business, people, and community spark your interest; if you find reward in making connections and assisting others, we invite you to consider a career with the Chamber of Commerce. We are seeking a Member Experience Coordinator to strengthen relationships with local member businesses and ensure they maximize the benefits of their Chamber membership. The role involves maintaining database information, supporting membership sales and engagement efforts, coordinating volunteer committees, and overseeing the business and visitor center operations by providing local recommendations to area visitors.

Fostering a prosperous community by strengthening, representing, and promoting business.

Model Excellence | Embody Innovation | Demonstrate Integrity | Practice Stewardship | Deliver a Welcoming Experience

• Support relations and outreach to members.
• Maintain online database membership records.
• Program and event logistics support, including meeting technology, setup, registration, and marketing.
• Support chamber volunteer committees as assigned.

• Provide front‑desk reception, depot rental and visitor services.
• Coordinate meeting space rental services including scheduling, technology, and room setup.
• Answer phone and email inquiries; provide reception desk services to members and visitors; respond to public, visitor, and relocation inquiries.
• Maintain visitor center information and brochure inventory.
• Maintain online visitor information and community and chamber calendars of events.
• Open and close Chamber offices and visitor center.
• Perform additional administrative support duties as assigned.

• Participate in staff cross‑training as assigned.

Enthusiasm for Springfield and for Chamber member organizations; excellent phone and email communication skills; strong organizational skills with ability to manage multiple tasks and priorities; experience with MS Office and MS 365, basic internet search; ability to gather information from community resources and organize and communicate it; ability to use an inter‑office phone system; ability to learn and manage virtual meeting technology and other database entry systems;

professionalism, customer service, and interpersonal communication skills.

• Experience with diverse populations and businesses; multi‑cultural or multi‑lingual a plus.
• Knowledge of the region’s visitor and business assets.
• Front office reception experience preferred; experience with or knowledge of the Chamber of Commerce and/or hospitality industry experience a plus.

Sitting or standing continuously for periods of four hours, communication verbally and in writing, faculty of seeing and hearing, operating a keyboard. Bending; lifting and carrying usually does not exceed 40 pounds.

Problem solving, analyzing/evaluating, decision‑making, discretion/confidentiality, math skills, teamwork, read/write/speak English, creativity and task handling. Ability to shift communication gears based on the type of inquiry and people accessing the Visitor Center is required.

Work is performed in an office environment but also requires mobility within the office. Occasional travel outside the office on Chamber‑related business. Reliable source of transportation required. Mileage reimbursement provided. Occasional weekend, early morning, and evening with flex‑time scheduling applied.

The Springfield Area Chamber of Commerce is an equal opportunity employer. We celebrate diversity and are committed to creating a welcoming experience for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.