Financial Solutions Guide ; Teller

To maintain a strong connection with our members and local communities, we are encouraging applications from candidates residing in Oregon and Washington for all open positions. We focus hiring efforts in these states and invite qualified applicants from these regions to apply.

Springfield Branch: 5000 Main Street, Springfield, OR 97478 (Branches).

The target hourly pay range for this position is $18.70 - $21.25. The full hourly pay range is $17.00 - $25.50.

• Additional $2.00 per hour bilingual differential for employees who can support members’ financial needs in a second language.
• Compensation decisions are determined using factors such as relevant job-related skills, experience, and education. Incentives are performance based and targets vary by role.

This position embodies Peak Credit Union’s mission of investing in people and championing success by delivering exceptional member experiences with authenticity, care, and precision. Guided by our values of authenticity, boldness, collaboration, dignity, and empathy, the role builds lasting member relationships, helps individuals access financial tools, and ensures our purpose of providing financial empowerment and independence.

• Welcome and engage members by greeting visitors warmly, managing branch traffic to ensure minimal wait times, and building consultative sales conversations.
• Promote credit union products and services by proactively identifying member needs and closing sales to meet referral sales targets.
• Process member transactions, including deposits, withdrawals, transfers, and loan payments, while maintaining accurate records.
• Resolve member inquiries and concerns with professionalism and empathy, ensuring timely resolution and identifying sales opportunities.
• Make outbound calls to support outreach initiatives and relationship building.
• Perform specialized financial functions such as wire transfers, ensuring compliance with policies.
• Balance cash drawer, assist with vault balancing, dispenser maintenance, certifications, key assignments, and cash orders.
• Record detailed notes on member interactions and transactions for clear communication and follow‑up.
• Demonstrate professionalism and continuous learning by mastering new systems, processes, and policies, and by maintaining a professional image.
• Support branch operations and staffing as needed across locations and departments, and perform other duties as assigned to ensure operational excellence.
• All other duties as assigned.

Monday–Friday: 8:45 am – 5:45 pm. Rotating Saturdays: 9:15 am – 1:45 pm. Full time, 35 hours per week.

• Minimum of one year of experience interacting with customers and handling cash, or an equivalent combination of work experience.

• Demonstrated bilingual skills and consultative sales skills to uncover member needs and build lasting financial relationships.

• Ability to perform in an environment with frequent changes and competing demands.
• Open to feedback and respond with professionalism and dignity.
• Ability to continuously learn and maintain knowledge of credit union systems, processes, and compliance requirements.
• Problem‑solving and decision‑making skills relevant to the role.
• Ability to promote a positive, collaborative work environment.
• Ability to role model our core values.
• Maintain confidentiality with minimal supervision.

This position is eligible for Full‑Time Regular benefits. Employees and eligible family members have access to medical, dental, vision, and life insurance. Benefits include:

• Medical, dental, and vision insurance paid 100% by the company for employee-only coverage.
• Health Care FSA (HCFSA), Health Savings Account (HSA) with employer contributions, and Dependent Care FSA (DCFSA).
• Life and AD&D insurance.
• 401(k) plan enrollment.
• Accrual of 8 hours of vacation and 8 hours of sick leave per month.
• Paid holidays: 11 per year, 1 floating holiday, 16 hours of self‑care time, and 16 hours of volunteer time.

Peak Credit Union is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.