Customer Service Rep - VI​/Main Office

Springfield Utility Board is recruiting for a Customer Service Rep A, I - VI / Main Office DIVISION:

Customer Service & Marketing

Customer Service Supervisor

IBEW Local 659

Non-Exempt / Union / Full-Time / 40 hours a week / M - F / 8:00-5:00

CSR A - 1st six months $25.34/hr

CSR 1 - 2nd six months $26.78/hr

CSR 2 - 3rd six months $28.53/hr

CSR 3 - 4th six months $30.63/hr

CSR 4 - 5th six months $33.08/hr

CSR 5 - 6th six months $35.68/hr

CSR 6 - 7th six months $39.51/hr

Position will start as a CSR A at $25.34/hr steps CSR 1 to CSR 6 are based on satisfactory performance and reaching the required hours

Friday, September 25, 2026

Friday, October 2, 2026 at 5:00 p.m. OR when 75 applications have been received – whichever comes first.

Please visit our website at Class Specifications | Customer Service Rep A - VI/Main Office | Class Spec Details to read the Customer Service Rep A, I-VI / Main Office job description prior to applying for this position to learn the Major Responsibilities of the position and the required Minimum Qualifications. The job description also lists the Physical and Mental Requirements for the position.

Experience(All within the last 5 years)

• Minimum of two years of recent direct customer service experience involving servicing customer accounts and problem solving or one year of recent direct customer service experience in utilities.
• Minimum of one-year recent experience cashiering
• Experience with high phone volume and in-person customer contact required
• Utility, accounting, billing and/or banking experience preferred
• For a Billing Customer Service Rep position only – minimum one-year billing experience

• High school diploma or equivalent
• A valid Oregon Class C Driver’s License is preferred

SUB encourages all qualified individuals to apply. SUB is committed to cultural diversity, equity and inclusion, and does not discriminate on the basis of any protected status, including disability and veteran status.

Springfield Utility Board is an independently operated municipal electric and water utility governed by a locally-elected board. Serving 25+ square miles in and around the City of Springfield, Oregon (pop. 55,000), the utility offers its customers some of the lowest water and electric rates in the Pacific Northwest. SUB is a customer-owned community resource. Like other customer-owned utilities, SUB has a three-pronged mission: to provide excellent customer service, to keep rates low and affordable, and to support the community it serves.

SUB achieves this because, unlike privately held utilities which look to provide profits to investors, SUB is owned by and responsible to the people it serves. And, because SUB is an independent agency, and not a department of the city, all of the rates paid go directly back into operating the utility.

SUB is a great place to work! Our employees are valued, respected and appreciated for their skills, knowledge and the diverse backgrounds that they bring to SUB. We’re proud of our talented employees and their accomplishments to make SUB the best and most cost-effective utility we can be!

Springfield is a family-friendly community located in the south Willamette Valley and nestled between the McKenzie and Willamette Rivers, both known for excellent fishing. The Eugene-Springfield metropolitan area is easily accessible by Interstate 5 and Oregon's second largest airport. The region is home to several colleges, including the University of Oregon, and provides activities for a wide variety of interests, including performing arts, sports, and outdoor recreation.

The Mission of the…