Collections Associate III

Collections Associate III

This position is only eligible for in office work arrangements.

The Collections Associate III acts in the interest of SELCO Community Credit Union by contacting members to resolve negative share and delinquent loan accounts.

Our team's well-being is a priority, and we're proud to offer a comprehensive and holistic benefits package for team members and their families.

The full salary range for the Collections Associate III position is $24.26 to $36.64 per hour, with new hires generally starting between $26.30 to $30.46 per hour, based on relevant knowledge, skills, education, and experience. Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour. In addition to base pay, this position is eligible for monthly incentives based on the production of specific collection activity and management of a Collections queue with established goals.

The Collections Associate III can earn up to $600 per month in incentives. In addition, all SELCO team members receive an annual incentive based on how well SELCO meets the prior year's strategic business goals. This incentive is calculated using the team member's prior year eligible earnings and ranges from 0%-12% (with the average payout over the last five years being 11.07%).

Demonstrate adaptability and leadership skills, and uphold SELCO's Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards. Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations. Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help. Consistently achieve individual performance goals and contribute to department and organizational objectives.

Represent SELCO with a high level of integrity and professionalism. Adapt to and support change to accomplish SELCO's goals and objectives. Actively participate in and/or lead required meetings and trainings. Perform other duties as assigned.

Communicate with members who have negative shares and/or delinquent loans to resolve delinquency by assisting them in developing plans to bring accounts current in a timely manner. Review, maintain, and resolve accounts on individual collection queue list and take action to mitigate SELCO's exposure to risk in a timely manner. Send out appropriate notices as directed or required by law for collections, legal actions, and any other applicable situations.

Maintain thorough electronic documentation of collection and account activities. Perform skip traces to locate debtors when necessary. Research and analyze account(s) through standard collection efforts and determine viable alternatives such as loan modification. When necessary, charge-off or recommend legal action. Act in the best interest of SELCO by following procedures to initiate repossession and/or foreclosure. Arrange for maintenance of collateral while in SELCO's possession and execute disposition of collateral.

Act as SELCO's representative in collection and legal matters. Coordinate with other departments to resolve accounts when necessary. Participate in periodic review of collection procedures and policies; recommend changes. Participate in compilation, preparation, and presentation of delinquency, charge-off, and recovery reports for Management review and approval. Assist with processing loan modifications and workout loans. Act as a resource to other team members for training, complex issues, and difficult situations.

The position requires: exceptional customer service skills by using the GVAL-HI approach to providing service. Ability to discover member needs to effectively cross-sell SELCO's products and services. Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing). Strong computer and software skills, including Microsoft Office 365 applications. Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.

Strong interpersonal skills with the ability to work collaboratively with others. Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines. Strong problem resolution and problem prevention skills. Willingness and ability to receive, give, and apply coaching and feedback. Ability to work accurately with close attention to detail.

Strong analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions. Ability to maintain confidentiality of sensitive information. Work ethic that includes dependability, punctuality, and a professional appearance and demeanor. Ability to perform and complete tasks despite background noise and interruptions.

High school diploma or equivalent; and at least one (1) year of collections…