Mortgage Loan Processor and Servicing Specialist

Internal

Position Title:

Home ownership Loan Processor and Servicing Specialist
Pay Range: $24.04–$31.25 per hour, DOE (Extra 5% bilingual differential for Spanish speakers)
FLSA Status:
Non-Exempt

Schedule:

Monday–Friday, 8:00 a.m.–5:00 p.m., with schedule flexibility

Location:

Remote/Hybrid, based out of our Springfield, OR office
Position Type:
Full-Time, Fixed-Term — currently funded for two years

Reports to:

Executive Director of Home ownership

At DevNW and our CDFI partner, Community Lending Works (CLW), we believe everyone should have the opportunity to build financial stability, create wealth, and achieve their goals.

Through our home ownership and lending programs, we help individuals and families access the tools and resources they need to purchase and maintain a home.

We're looking for a detail-oriented and highly organized Mortgage Loan Processor and Servicing Specialist to join our team. In this role, you'll help ensure that loans move smoothly from application through funding and servicing.

If you enjoy working with detailed information, keeping things organized, solving problems, and supporting a mission-driven organization, this could be a great opportunity for you.

This is a new, fixed-term position currently funded for two years.

You'll join a collaborative and entrepreneurial organization committed to innovation, community impact, and professional growth. Your work will directly support programs that help individuals and families achieve home ownership and build financial security.

• Employer-paid medical, dental, and vision insurance for employees (your monthly premium could be $0 depending on the plan selected)
• Flexible schedules, including alternative work schedules where operationally feasible
• Generous paid time off, including vacation, sick leave, floating holidays, self-care days, and 11 paid holidays annually
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with employer match
• 5% extra wage differential for Spanish Speakers

You'll support the processing, funding, and servicing of residential mortgage and silent second loans through DevNW's Wildfire, Down Payment Assistance, and Amplify Oregon Mortgage programs.

Your work will include:

• Reviewing loan files to make sure they are complete, accurate, and meet program requirements.
• Collecting and verifying borrower and loan information.
• Identifying missing or incorrect information and following up as needed.
• Supporting Loan Officers and Mortgage Loan Originators throughout the loan process.
• Ordering and coordinating third-party services, such as appraisals and employment verifications.
• Entering and maintaining loan information in loan servicing systems.
• Managing loan documentation, payment information, escrow records, payoffs, and borrower correspondence.
• Researching and resolving discrepancies in loan and servicing records.
• Maintaining organized and accurate electronic and physical files.
• Supporting quality control reviews, audits, and other compliance activities.
• Working closely with Finance, Underwriting, program staff, and other internal teams.
• Protecting the confidentiality and security of borrower information.
• Providing general administrative and operational support to the Home ownership team.

We're looking for someone who is organized, dependable, and comfortable working with detailed financial information.

You may be a great fit if you have:

• At least two years of administrative experience. Experience in loan processing or loan servicing is preferred.
• Experience working with databases, loan systems, or other data management platforms.
• Experience reviewing and maintaining detailed files and documentation.
• Familiarity with mortgage lending, loan documentation, or loan servicing.
• Experience reviewing income, assets, credit, or collateral documentation.
• Strong data entry, recordkeeping, and attention to detail.
• Proficiency with Microsoft Excel.
• The ability to manage multiple priorities and meet deadlines.
• Strong problem-solving and organizational skills.
• Clear written and verbal communication skills.
• The ability to work independently while also collaborating with a…