Patient Access Representative - General Surgery

Patient Access Representative - General Surgery
Full Time, 1.00 FTE, Day position.

The salary range is $23.16 – $31.26.

Assists in coordinating activities between scheduling, insurance verification and pre‑certification. Acts as a clinical liaison with physician practices interacting with pre‑visit services.

• Pre‑registers/registers patients with accurate patient demographics and financial data. May register patients using varying methods depending on location, which may include a mobile cart.
• Collects patient balances, co‑payment, co‑insurance, or other payment types.
• Verifies coverage and ensures all insurance requirements are met, as well as obtaining all prior authorization and/or referrals as appropriate prior to patient arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules, which may include reminder calls and calling all referrals.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

• High School Diploma preferred or equivalent.
• Minimum of 1 year required: medical office or related customer service experience.
• Preferred:
  Experience with Microsoft Office applications, including Word, Excel and Outlook.

• Demonstrated knowledge of medical terminology and CPT/ICD‑10 coding (preferred).
• Knowledge of insurance process and regulations (preferred).
• Must be able to manage conflict effectively and professionally (required).
• Excellent time management skills, with an emphasis on meeting time‑sensitive deadlines (required).
• Good customer service skills and good interpersonal skills (required).

• Consistently operates computer and other office equipment.
• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• Requires close visual acuity to perform activities such as preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

We offer caregivers a competitive and comprehensive total rewards package including full medical/dental/vision coverage; 403b retirement plan with employer base and matching contributions; paid time off; employer‑paid life and disability insurance with additional buyup coverage options; tuition and continuing education reimbursement; wellness benefits; and expanded EAP and mental health program.

Equity, diversity, and inclusion are important to us. Peace Health is an Equal Opportunity Employer. EEO. Excellence in Conscious Action: we are committed to the overall wellbeing of our caregivers: physical, emotional, financial, social, and spiritual.

EEO Affirmative Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.