PACE Community Outreach Specialist

Looking for a way to make an impact and help people? Join Pacific Source and help our members access quality, affordable care!

Pacific Source is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. Pacific Source values the diversity of our community, including those we hire and serve.

We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

Responsible for supporting the mission of Pacific Source, solicit enrollments into Pacific Source’s PACE Program through the direct distribution channel. Identify and build referral relationships with community-based organizations that serve and influence the Medicare and Medicaid population.

• Develop and maintain relationships with existing members and key stakeholders in the community and generate referrals to help bring in new members to meet or exceed monthly enrollment targets.
• Participate in community outreach events and meetings to generate referrals.
• With the PACE leadership team develop and execute enrollment strategies for new target markets.
• Coordinate and collaborate closely with the PACE Intake Specialist in all aspects of PACE outreach for efficient, positive, and friendly enrollment process.
• Coordinate and collaborate with PACE site operations team members and PACE IDT as needed to cultivate and create visibility and a positive perspective of the PACE program in Lane County.
• Coordinate and participate in all aspects of the enrollment process as needed to ensure timely enrollment.
• Complete all data collection and mandated paperwork, adhering to all CMS and ODHS regulations and guidelines for PACE.
• Maintain up to date database information on all enrollment and outreach efforts.
• Foster referral relationships with local Adults & Persons with Disabilities leaders, Senior Centers and Community Based Care settings including:
  Assisted Living Facilities, Adult Foster Homes, Memory Care Units and Residential Care Facilities.
• Consistently meet all minimum activity and enrollment standards as outlined by management.

• Work closely with prospective and current participants and members.
• Responsible for timely and accurate responses to needs and requests.
• Responsible for representing the entire staff in the marketplace through expertise, reliability and professionalism.
• Interact with all departments and employees at Pacific Source in the course of business.
• Meet department and company performance and attendance expectations.
• Follow the Pacific Source privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.
• Operate in compliance with CMS PACE and Medicare’s Marketing Guidelines.
• Perform other duties as assigned.

• Minimum of 2 years of health care customer service, enrollment, or sales experience required.
• Experience in health care sales or community engagement experience preferred.

• Bachelor’s degree preferred.
• High school diploma or equivalent required.
• Licensed driver required.
• Current Department of Insurance Health and Life licenses preferred.

• Ability to gain a thorough understanding of Pacific Source products, internal procedures, and the competitive environment.
• Knowledge of Medicare regulations.
• Familiarity with available Medicare and Medicaid healthcare plans.

• Assignment Management
• Becoming a Business Advisor
• Building Trusting Relationships
• Devising Sales Approaches and Solutions
• Marshaling Resources
• Sales Disposition
• Sustaining Customer Satisfaction Environment:
  Work independently outside of a general office setting.
• Local travel is required approximately 80% of the time.

Accountability, Collaboration, Communication (written/verbal),…