Patient Access Representative - Family Practice

Patient Access Representative – Family Practice (Per Diem/Relief, Variable)

Peace Health is seeking a Patient Access Representative – Family Practice for a per diem/relief, variable position. The salary range for this job is $23.16 – $31.26. The hiring rate depends on education, training, work experience, seniority, and contractual agreements.

Assists in coordinating activities between scheduling, insurance verification, and pre‑certification. Acts as a clinical liaison with physician practices interacting with pre‑visit services.

• Pre‑registers/registers patients with accurate demographic and financial data. May use varying methods, including a mobile cart.
• Collects patient balances, co‑payment, co‑insurance, or other payment types.
• Verifies coverage, ensures all insurance requirements are met, and obtains prior authorization and/or referrals as appropriate before patient arrival.
• Responds to customer inquiries.
• Assists with departmental coverage as needed.
• Manages daily appointment schedules, including reminder calls for referrals.
• May transport patients using escort or wheeled transport equipment.
• Performs other duties as assigned.

• High School Diploma Preferred or equivalent.
• Minimum of 1 year
  
  Required:
  
  Medical office or related customer service experience.
• Preferred:
  Experience with Microsoft Office applications (Word, Excel, Outlook).

• Demonstrated knowledge of Medical Terminology and CPT/ICD‑10 coding (Preferred).
• Knowledge of insurance process and regulations (Preferred).
• Must manage conflict effectively and professionally (Required).
• Excellent time management skills, with emphasis on meeting time‑sensitive deadlines (Required).
• Good customer service skills and interpersonal skills (Required).

Care Delivery and Outpatient Clinics:
Strong background in customer service may be considered in lieu of medical office or related experience.

• Consistently operates computer and other office equipment.
• Exerts up to 10 pounds of force occasionally and/or negligible force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Sedentary work.
• Predominantly operates in an office environment.
• Ability to communicate and exchange accurate information.
• Requires close visual acuity for tasks such as preparing and analyzing data, transcribing, viewing a computer terminal, extensive reading.

Peace Health is committed to the overall wellbeing of its caregivers. Benefits for positions less than 0.5 FTE include a 403(b) retirement plan for caregiver contributions, wellness benefits, discount program, and expanded EAP and mental health program.

EEO:
Affimitive Action Employer/Vets/Disabled in accordance with applicable local, state or federal laws.