Care Coordinator

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Care Coordinator to join our growing team.

Provides field care coordination outreach activities to support care management program delivery to plan Enrollees to support healthy lifestyle choices & to reduce short and long term effects of chronic illnesses.

• Responsible for inbound and outbound calls
• Ensures the responsible delivery of comprehensive services to enrollees.
• Conducts general assessments for supervisor/lead interpretation/evaluation and assignment to case manager / health coach based on results.
• Participates in the interdisciplinary case reviews for collaborative assessment and coordination planning to ensure quality care.
• Proactively engages in delivery of quality management program activities that are the direct responsibility of the Health Services team. Assists in the achievement and ongoing maintenance of accreditations for defined programs.
• Assists Lead, Supervisor and/or Manager in ensuring achievement of contractual financial obligations, including service delivery in a cost effective and efficient manner and through support of budgetary adherence by reporting accurate and timely work hours and expenses incurred during course of position duties.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

* Work Schedule:

Must have flexibility to work a shift between the hours of 7:00 AM to 7:00 PM Pacific Time, Monday through Friday. (Currently hiring into 10am-7pm coverage.)

* This role is remote within the State of Oregon and may require up to 5-10% travel to the Tualatin office depending on business needs.

• Associate’s degree in health-related field and/or medical assistant training
• 4+ years of experience in care coordination (field environment preferred)
• 2+ years of experience in clinical environment, preferably in field delivery

• 1+ years of telephonic outreach or call center experience
• Bilingual in Spanish strongly preferred
• Public sector experience, e.g. Commercial / Medicare / Medicaid
• Knowledge of principles, ethics, and precepts of care management service delivery
• Knowledge of customer service principles
• Knowledge of medical terminology
• Knowledge of regulatory and accreditation standards
• Strong written and verbal communication skills
• Strong field and telephonic interviewing skills
• Strong computer skills, e.g. care management applications, Internet/Web, Microsoft Office (Word, Excel, Access)
• Strong prioritization and organizational skills
• Ability to demonstrate purposeful and outcomes directed critical thinking within daily operational activities
• Ability to receive verbal and written feedback in a professional manner and implement performance and productivity improvements as needed
• Ability to interpret real-time and historical information to inform delivery on overall accountabilities

We are a team of experienced and caring leaders,…