Front of House Team Member

Front of House Team Member – Chick-fil-A Springfield

To create moments of genuine hospitality by delivering fast, accurate, and friendly service that delights guests and builds lasting community impact.

Deliver remarkable hospitality

95%+ positive guest survey scores on friendliness and courtesy.

Greet guests within 5 seconds and maintain high relational energy throughout interactions.

Ensure fast and accurate service

Achieve drive-thru and front counter service goals (e.g., under 5 minutes total time).

Maintain 100% order accuracy during assigned shifts.

Uphold clean and inviting guest areas

Dining room, bathrooms, and counter areas are consistently clean, stocked, and welcoming.

Successfully execute table touchpoints and guest recovery moments when needed.

Support team culture and guest flow

Actively communicate with leaders and teammates to adapt to changing guest volume.

Assist in cross-functional coverage (POS, iPOS, Drive-Thru, Hospitality, Expo).

Contribute to a fun and uplifting environment

Celebrate team wins, encourage teammates, and engage with joy—even during pressure.

Hospitality mindset:
Genuinely enjoys people and knows how to make them feel seen.

Communication:
Speaks clearly, listens attentively, and adapts tone based on guest needs

Energy and presence:
Brings upbeat energy that enhances the pace and tone of service.

Resilience:
Able to recover quickly from stressful interactions or errors.

Think others first:
Looks for ways to bless and serve guests beyond expectations.

Expect the best:
Maintains a positive, solutions-focused mindset during high-volume moments.

Respond with courage:
Steps into awkward or challenging guest moments with grace and assertiveness

Health insurance

Flexible schedule

401(k)

Employee discount

Paid training

Dental insurance

Vision insurance

Life insurance