Front Desk Agent- Inn Express- Springfield

Location:

Holiday Inn Express, Springfield, OR 97477.

Mereté is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.

At Mereté, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and experiences, leading us to better serve our guests, associates, and community.

Associates are paid weekly!

Accommodate hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, making and confirming reservations, presenting statements, and collecting payments from guests.

• Register guests to the proper accommodations upon arrival.
• Make, change, or cancel guest’s reservations at their request.
• Accommodate guests with any problems or requests they have.
• Update information in the computer system as needed.
• Communicate with other departments to fulfill guest needs.
• Answer telephones.
• Maintain keys in secure areas.
• Attend all mandatory meetings.
• May be required to drive Shuttle Van if applicable.
• Report all unsafe conditions immediately.
• Keep work area neat and organized.
• Regular and reliable attendance and punctuality are essential functions of this position.
• Consistently be at work and on time, follow instructions, and accept feedback.
• Complete other duties as assigned by supervisor, including cross training.
• Treat others with respect and behave in a positive, productive manner that encourages teamwork at all times.

• Constantly standing at the Front Desk on tile or carpet.
• Constant repetitive motions of stooping, twisting, and crouching.
• Lifting/carrying average weight frequently up to 5 lbs; maximum weight occasionally up to 20 lbs.
• Pushing/pulling average weight frequently up to 5 lbs; maximum weight occasionally up to 20 lbs.

• Working with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.
• Must adhere to the Hotel’s safety standards and procedures.
• Exposed to computer printer noise and telephone noise.

• Effectively and accurately check guests in and out.
• Ensure prompt and courteous service to guests to ensure all guest experiences are distinctively supreme.
• Follow all safety procedures.
• Ensure kind and courteous behavior towards coworkers.
• Communicate effectively both written and verbal with the public and other team members.
• Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.

• Customer service experience necessary.
• Prior cash handling experience preferred.
• Experience working with computers and operating keyboards.
• Must pass a criminal background check.