Clinical Systems Support Analyst

Looking for a way to make an impact and help people?

Join Pacific Source and help our members access quality, affordable care!

Pacific Source is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, sex, sexual orientation, gender identity, national origin, genetic information or age. Pacific Source values the diversity of our community, including those we hire and serve.

We are committed to creating and fostering a work environment in which individual differences and diversity are appreciated, respected and responded to in ways that fully develop and utilize each person’s talents and strengths.

The Clinical Systems Support Analyst position is critical for ensuring clinical systems are optimized, end-users are empowered, and workflows are aligned to enhance patient care and operational success for PACE (Program of All-Inclusive Care for the Elderly) and other care delivery models. This position is responsible for supporting the implementation, optimization, and ongoing management of Epic applications, telehealth platforms, mobile applications, and other clinical systems.

The support analyst will provide end-user training and drive the alignment of clinical workflows with technology to enhance patient care, improve safety and quality, and operational efficiency. This role acts as a liaison between IT and clinical teams to ensure systems meet organizational, regulatory, and user needs.

Essential Responsibilities:

Support the successful implementation and optimization of Epic applications (including Practice Management and Electronic Medical Records), including participation in site readiness and go-live activities.

Manage the configuration and maintenance of Epic applications, including user accounts, provider records, and templates.

Troubleshoot and resolve technical issues related to clinical systems, escalating as needed to IT or vendors.

Conduct system testing for updates, patches, and new feature rollouts, ensuring seamless integration into workflows.

Collaborate with stakeholders to identify opportunities for system enhancements and workflow improvements.

Analyze clinical workflows and processes to ensure alignment with system capabilities and organizational goals.

Act as a liaison between clinical staff and IT to translate user needs into system configurations and enhancements.

Lead change management initiatives to implement new workflows, technology solutions, or upgrades.

Monitor and maintain data security and system compliance with HIPAA and Pacific Source’s Information Security Program’s privacy standards.

Design, develop, and deliver training programs for Epic applications and other clinical systems, tailored to specific job roles.

Create and maintain training materials, including user guides, e-learning modules, and job aids, ensuring content remains current and relevant.

Provide ongoing support to end-users through workshops, coaching, and troubleshooting.

Evaluate training effectiveness through feedback, assessments, and performance metrics, updating programs to meet evolving needs.

Foster strong working relationships with clinical teams, IT staff, PACE, and other clinical leadership to promote collaboration and alignment on system initiatives.

Participate in governance committees and work groups to represent clinical and operational needs in IT decision-making.

Support interdisciplinary teams during system implementations, go-live activities, and optimization projects, including with on-site support.

Supporting Responsibilities:

Meet department and company performance and attendance expectations.

Follow the Pacific Source privacy policy and HIPAA laws and regulations concerning confidentiality and security of protected health information.

Perform other duties as assigned.

SUCCESS PROFILE

Work Experience:

Minimum of 3 years of experience in healthcare IT, clinical informatics, or system support required, including at least 3 years of Epic experience in a back-office clinical setting required. Proven experience…