IT Support Specialist II

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Full Time Regular Full-Time Springfield, OR, US
• 1 Attachment

4 days ago | Requisition

Salary Range: $26.00 to $29.00 hourly

• Affordable Medical/Dental/Vision plans
• Flexible Spending Account
• Generous Paid Time Off
• Whole Health & Wellness Reimbursement Program
• Professional development and training opportunities
• 100% Vested Retirement Plan with up to 6% Match
• Holiday Pay (9)
• Paid Time Off for Mental Health
• Company Paid Life Insurance
• Spontaneous & Longevity Bonuses
• Loan Forgiveness Program Eligibility
• Employee Assistance Program (EAP) & Tobacco Cessation Program

We are looking for an IT Support Specialist II to join our team at the Lane Service Center in Springfield, Oregon. The role functions as System Administrator for our network environment, Mobile Device Management (MDM) software, Software as a Service (SaaS), and local servers. Responsibilities include leading regular maintenance and update tasks for Columbia Care Services IT equipment and services, and maintaining accurate documentation for help desk tickets, instructions, guides, and project progress using department‑approved resources.

Work Schedule:

Monday through Friday, 8:00 am – 5:00 pm (Full Time, Day)

• Night Shift (NOC) Differential:
  An additional $3.00 per hour for hours worked between 10:00 PM and 8:30 AM, provided that at least 2.5 hours of your shift occur within this designated period.
• Secure Program Differential:
  An additional $2.00 per hour for all hours worked in an eligible CCS secure program.
• Bilingual Differential:
  An additional 5% pay differential for employees who meet the qualifications of the CCS Language/Bilingual Program.

• Bachelor’s degree in Information Technology or Computer Science is highly preferred.
• OR two (2) years’ experience troubleshooting and providing IT helpdesk support to end users is preferred.
• Working knowledge of Microsoft Office (Word, Excel, Outlook) and Mac computers is a plus.

Driving is an essential function of this position. Successful applicants must provide a valid driver’s license from their state of residence or obtain and submit one within 30 days of hire, maintain a safe driving record, and have the ability to pass a DHS criminal background check.

Per OAR 309‑035‑0135, Direct Care staff must be 18 or older at the time of hire.

Columbia Care Services is a qualifying employer of the Public Service Loan Forgiveness (PSLF) Program.

Columbia Care Services is a non‑profit, behavioral health and Veteran’s service agency offering a full spectrum of programming to help people get better. We specialize in outpatient services, residential treatment programs, mental health housing, and other supports in therapeutic service settings. We promote the whole health and wellbeing of the individuals and communities we serve, honoring the culture in all its forms—including race, gender, sexuality, ethnicity, nationality, spirituality, Veterans, people with disabilities, and members of the LGBTQ+ community.

We welcome persons from historically underrepresented groups and seek applicants who can demonstrate experience with diverse populations and contribute to our mission, vision, and core values.

We invite individuals from all walks of life to apply. We strive to deliver equitable employment best practices and opportunities for all, from recruitment through hiring, retention, promotions, and training and growth opportunities. Priority is given to applicants who qualify under protected Veteran status and people with disabilities.