Department Manager

Job Details

Location:

2770 Gateway Street, Springfield, OR 97477
Salary: $18.00 – $27.40 per hour

Competitive salary, monthly bonuses and a comprehensive benefits program including a guaranteed match to your 401(k) contribution.

• General Oversight
  • Assist the General Manager in overall restaurant operations.
  • Supervise all food and beverage departments on a shift‑by‑shift basis.
  • Ensure a safe environment and improve profitability through revenue and labor management.
• Team Management
  • Staffing, succession planning, recruiting, interviewing, hiring, orientation, training and ongoing development of department team members.
  • Create schedules within budgeted labor guidelines.
  • Develop incentive programs, contests, and performance feedback.
  • Administer merit increase process and performance management.
  • Provide coaching, training, and guest experience management.
• Quality Operations
  • Ensure adherence to new food and bar product rollouts.
  • Maintain recipe adherence, portion control and inventory accuracy.
  • Communicate opportunities and issues to the department and management team.
  • Handle guest comments and quality complaints.
  • Operate the department in compliance with health and safety standards.
  • Maintain equipment and report repairs.
• Sales and Profitability
  • Manage overall food and beverage costs and labor results.
  • Maintain inventory levels and conduct regular audits.
  • Analyze P&L statements and create action plans for improvement.
  • Implement sales building incentives and contests.
• Hospitality Management
  • Assist the General Manager with local restaurant marketing.
  • Implement sales incentives for the dining room service team.
  • Complete other assigned tasks as needed.

• Minimum of 2 years of restaurant or hospitality management experience.
• Strong commitment to a fast‑paced environment with wings, beer, and sports.
• Team‑focused leadership and desire to develop a high‑performing team.
• Open availability, including late nights and weekends.
• Highly motivated, results‑driven, with strong organizational, written and verbal communication skills.
• Basic math skills and ability to manage multiple priorities.
• Ability to maintain confidential information and enforce company policies.
• High school diploma or equivalent; valid driver’s license; satisfactory background check; ability to lift 50 pounds.
• Completion of Buffalo Wild Wings Management Certification program.

Note:

Duties may change over time. World Wide Wings reserves the right to modify duties at its discretion.