Personal Lines Specialist

This position is only eligible for in office/branch work arrangements at the Thurston Branch and will serve the Thurston and Mohawk areas.

• The base salary for the Personal Lines Specialist position is $28.27 per hour, that may decrease after three years if minimum production goals are not achieved.
• Candidates who pass the Spanish language assessment may be eligible for a Spanish-language differential.
• Commissions
  :
  This position is eligible to earn commissions in addition to the base salary. These commissions range from $170 to $7,400 per month, with an average of $3,100 per month, depending on the product type. Commission amounts are paid in the amount exceeding the base salary.
• Incentives
  :
  This position is eligible for a monthly incentive typically ranging from $0 to $375.

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

Generate insurance sales and preserve existing clients and policies.

• Demonstrate adaptability and leadership skills, and uphold SELCO’s Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards.
• Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.
• Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.
• Consistently achieve individual performance goals and contribute to department and organizational objectives.
• Represent SELCO with a high level of integrity and professionalism.
• Adapt to and support change to accomplish SELCO’s goals and objectives.
• Actively participate in and/or lead required meetings and trainings.
• Perform other duties as assigned.

• Generate insurance sales through external contacts and internal referrals and service existing policies.
• Finalize insurance sales by ensuring documentation is accurately completed in a timely manner.

The position requires:

• Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
• Ability to discover member needs to effectively cross-sell SELCO’s products and services.
• Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).
• Strong computer and software skills, including Microsoft Office 365 applications.
• Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.
• Strong interpersonal skills with the ability to work collaboratively with others.
• Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines.
• Strong problem resolution and problem prevention skills.
• Willingness and ability to receive, give, and apply coaching and feedback.
• Ability to work accurately with close attention to detail.
• Ability to maintain solid insurance carrier knowledge.
• Strong analytical skills and ability to use experience-related knowledge, job training, self-study, and good judgment to make sound, logical decisions.
• Ability to maintain confidentiality of sensitive information.
• Work ethic that includes dependability, punctuality, and a professional appearance and demeanor.
• Ability to perform and complete tasks despite background noise and interruptions.

• High school diploma or equivalent; and
• Three (3) years of sales experience in insurance products; and
• Valid Property & Casualty License from the State of Oregon is required; and Life & Health License (this requirement…