In House Insurance Sales Agent

This position is only eligible for in office/branch work arrangements at the Thurston Branch and will serve the Thurston and Mohawk areas.

• The full salary range for the In House Insurance Sales Agent position is $19.05 to $26.00 per hour, with new hires generally starting between $20.20 to $22.50 per hour, based on relevant knowledge, skills, education, and experience.
• Spanish-language differential:
  Candidates who pass the Spanish language assessment will be eligible to earn an additional $1-$2 per hour.
• Commissions:
  This position is eligible to earn commissions in addition to the base salary. These commissions range from $1,200 to $1,900 per month, with an average of $1,400 per month, depending on the product type.

Our team’s well-being is a priority, and we’re proud to offer a comprehensive and holistic benefits package for team members and their families.

• Medical, dental, vision, long-term disability, and life insurance
• 401(k) retirement plan (with guaranteed employer contributions)
• Paid time off for personal and volunteer hours, as well as 10 paid holidays per year
• Additional programs and benefits include wellness and educational reimbursements, an employee assistance program, discounted rates on select SELCO services, and more.

The In House Insurance Sales Agent is responsible for generating insurance sales for SELCO Insurance Services and our Credit Union Partners primarily through outbound contact to prospects submitted via team referrals and online inquiries channels.

• Demonstrate adaptability and leadership skills, and uphold SELCO’s Mission Statement, Corporate Values, Service Promises and Exceptional Customer Service Standards.
• Adhere to federal and state regulations, SELCO policies, confidentiality requirements, and other compliance obligations.
• Interact with internal and external customers in a warm and friendly manner, demonstrate a sincere interest and willingness to help.
• Consistently achieve individual performance goals and contribute to department and organizational objectives.
• Represent SELCO with a high level of integrity and professionalism.
• Adapt to and support change to accomplish SELCO’s goals and objectives.
• Actively participate in and/or lead required meetings and trainings.
• Perform other duties as assigned.

• Generate insurance sales by contacting prospects on behalf of SELCO Insurance Services and/or Credit Union Partners submitted primarily through referrals and online channels.
• Finalize insurance sales by ensuring appropriate documentation is accurately completed in a timely manner.
• Maintain insurance carrier system knowledge and understanding of carrier specific underwriting requirements.

The position requires:

• Exceptional customer service skills by using the GVAL-HI approach to providing service. Greet people. Value them. Ask how you can help. Listen. Help them. Invite them back.
• Ability to discover member needs to effectively cross-sell SELCO’s products and services.
• Effective communication and active listening skills through all methods of interaction (e.g., in person, via phone, and in writing).
• Strong computer and software skills, including Microsoft Office 365 applications.
• Strong knowledge of computer systems, including knowledge of systems as it applies to department usage.
• Strong interpersonal skills with the ability to work collaboratively with others.
• Excellent time management, prioritization, and organizational skills with a high level of initiative, accountability, and flexibility to adapt to changing business needs and deadlines.
• Ability to read and analyze documents such as insurance policies, motor vehicle reports, insurance scoring, and CLUE reports etc.
• Strong problem resolution and problem prevention skills.
• Willingness and ability to receive, give, and apply coaching and feedback.
• Ability to work accurately with close attention to detail.
• Strong analytical skills and ability to use experience-related knowledge and good judgment to make sound, logical decisions.
• Ability to maintain confidentiality of sensitive information.
• Work ethic that includes dependability, punctuality, and…