Flex Security On-Site Dispatcher

Overview

Every Tarian Teammate contributes significantly to our mission. Whether you are a frontline employee or work behind the scenes, you are the reason why Tarian is TRUSTED TO PROTECT. You are a member of a diverse team working in an inclusive and dynamic environment. You will provide direct security and related public services.

Compensation: $33.62/hr.

• Medical, Dental, and Vision Insurance
• Supplemental Medical Reimbursement Plans
• Paid Time Off & Paid Holidays*
• 401k Plan & Free Retirement Planning Consulting
• Short-term & Long-term Disability Income Protection Benefits
• Life Insurance for Teammate and Family
• Employee Assistance Program
• Recognition & Reward Program
• Perks Discount Programs with 3,000 free classes from yoga to financial wellness
• Wellness Program
• Pet Insurance

The Dispatcher is an essential component of the Tarian Security Department which operates 24 hours a day and seven days a week. The SOC provides critical on-demand service to Tarian customers through centralized coordination of all security services. As the first point of contact for security calls for service, the successful candidate will be able to balance excellent customer service with the ability to handle emergency situations quickly and decisively.

Specific responsibilities include: emergency and non-emergency call taking, intrusion and duress alarm monitoring, and viewing CCTV footage from multiple locations.

• Answers, documents, and dispatches all incoming calls for Security Services according to established protocols in a prompt manner.
• Thoroughly and accurately documents/enters all calls to enable security officers to complete their duties within the established time frames.
• Monitors CCTV footage from multiple facilities and performs regular virtual patrols of said facilities. Report any irregularities to the appropriate security personnel.
• Maintains a professional demeanor and adheres to established dispatch protocols at all times.
• Follows specific procedures for individual facilities.
• Monitors and dispatches alarms that terminate into the SOC.
• Makes notifications as quickly as possible to prevent injury to employees or damage and loss of property to clients.
• Assists with scheduling when central scheduling is off duty to keep all facilities properly staffed.
• Monitors and answers emergency help phones and access control systems at client facilities.
• Reports all system problems in a timely fashion.
• Works and interacts with other employees, drivers, officers, customers, supervisors, guests, medical personnel, and possibly patients.
• Provides SOC with on-call support as assigned.
• Performs other job-related duties as assigned.

• High School Diploma or GED
• Two (2) years of customer service and/or call center experience
• Previous dispatch or security experience preferred
• Excellent communication skills (written, verbal, and listening)
• Clear and effective phone skills
• Proficiency with office computers and Microsoft Office software
• Ability to type a minimum of 35 wpm
• Ability to work as part of a team
• Excellent customer service aptitude
• Ability to multi-task and remain organized
• Ability to remain calm under pressure

For applicable roles, previous employment must be verified through our background vendor. If any employment cannot be confirmed, candidates may be required to provide proof of employment (such as a pay stubs or W-2s).

Work hours will vary depending on assignments, client schedules, project deadlines, and the needs of the company. Workweeks may exceed 40 hours and may involve any of the 7 days of the week, depending on the needs of the business. The work environment may be fast-paced and stressful or may also be quiet and slow-paced. All environments and pace of work will require alertness and ability to perform under pressure.

While performing the duties of this job, the employee must be able to sit, stand, and walk for variable amounts of time throughout an assigned shift; use hands to finger, handle or feel objects, tools or controls; reach with hands and arms; climb stairs; occasionally stoop, kneel, or crouch. The employee must…