Family Support Coordinator 2026-2027 Program year

Family Support Coordinator

Position

Purpose:

Under the supervision and direction of the Family/Community Engagement Consultant, the Family Support Coordinator (FSC) provides support and technical assistance to specific regions and their direct service staff in the content areas of family partnerships and engagement, community resources and collaborations, support service delivery, training and mentoring, monitoring and reporting, and providing best practices in working with families.

Essential Job Responsibilities - Performance Indicators (% may vary depending upon case loads and model)

Integrated Technical Support and Services (35%) In collaboration with regional leadership, the FSC will utilize above expertise to provide ongoing support and assistance to staff. Promote continuous improvement and quality assurance efforts for the Agency at the regional level by providing one on one coaching and mentoring, providing training/presentations to large and small groups, by being aware of and able to articulate Head Start Performance Standards and by maintaining an awareness of community resources.

Content Area Administration and Staff Support (35%) Monitor data systems and provide results of regional monitoring efforts to content area consultants and regional managers on a regular basis to ensure compliance. Conduct visits and share observations/findings of site visits with supervisor and regional manager. Provide support and coordination for parent orientations. Support direct service staff in the area of documentation and proper use of the child and family database.

Assist regional leadership to coordinate service delivery to families at the regional level through staffing and meetings with direct service staff either small group or one on one as needed and include community partners as applicable. Provide resources and referrals to families as requested to support their efforts and family partnership plans. Coordinate family education efforts for regional and program wide opportunities.

Support and assist with program wide events and regionally based family activity nights as requested by supervisor. Recruit speakers and provide resources for family events as indicated through utilization of parent education and interest surveys. Ensure that health follow up and screenings requirements are met in accordance with time lines in policies and procedures. Contribute resources and assist with keeping electronic databases updated with current community resources.

Participate in regional team meetings as deemed necessary by regional manager. Contribute to the development of action plans for continuous quality improvement.

Family Support (25%) Maintain caseload of highest needs families as identified through the family partnership process. Conducting home visits or attending with direct service staff as needed. Inform families and staff about resources available through donations and assist with the distribution of items. Provide support and referrals for crisis intervention as needed. Promote family literacy. Encourage and support fatherhood involvement. Support families in the application and enrollment process as needed to ensure full enrollment.

Provide support and resources to families transitioning in and out of the program. Work with families to qualify for, and enroll in, DHS contract. For Full Day Program Monitor eligibility of families on DHS contract. For Full Day Program Ongoing communication with DHS case workers on contract status.

Policy Council Site-Level Support (5%) Support site level Policy Council representatives in their role and encourage acquisition of leadership roles within the program and community. Attend Policy Council meeting either monthly or on a rotation basis. Work with site level Policy Council representatives to develop "meet and greet" sessions. Attend sessions as support/guidance personnel. Provide guidance and support for site level Policy Council projects and activities.

Misc. (5%) Attend meetings, training etc. as assigned by supervisor. Other duties as assigned by supervisor.

Minimum Requirements:

Bachelor's Degree or higher in Social work, Family and Humans Services or…