Customer Service Representative
Job in
Springfield, Delaware County, Pennsylvania, 19064, USA
Listed on 2026-07-16
Listing for:
Priority Dispatch Corp.
Full Time
position Listed on 2026-07-16
Job specializations:
-
Customer Service/HelpDesk
-
Healthcare
Job Description & How to Apply Below
Discover the Benefits of Joining Dermatology Partners!
No Nights or Weekends Growth Opportunity Medical, Dental, and Vision Insurance PTO & Paid Holiday’s401 (k) with 4% employee match-Fully Vested from day 1
Company paid Life Insurance Options of additional Life insurance, Short & Long term disability, Critical Illness and Accident Insurance Employee Discount Referral Bonus Employee Appreciation Day:
Dorney Park in Fall Employee Assistance Program (EAP)
Dermatology Partners is a Dermatology group with locations in Pennsylvania, Delaware, and Maryland. Our Core values are the foundation for everything we do as an organization.
Our Core Values are:
Grow Together Seize Opportunity from Struggle Outcome Over Ego Commitment to Serve Do The Right Thing Customer Service Representative
Location:
West Lawn, PA (On-Site)
Hours:
9:30AM- 6:00
PM Responsibilities:
Providing excellent customer service to patients, Providers, and all team members through the organization
Scheduling patient appointments for over 40 locations in 3 states with multiple providers and growing
Handling Inbound and outbound calls from external and internal sources
Transferring calls to the appropriate department and taking detailed information to relay to the recipient
Completing call reports and logs and researching billing issues
Obtaining and evaluating all relevant data to handle complaints and inquiries and transferring Customer calls with complex inquiries to appropriate staff
Handling incoming requests from external customers by e-mail or fax and managing their inquiries or requests
Recognizing, documenting, and informing the Supervisor regarding the trends in internal and external calls.
Recommending process improvements and researching misapplied payments
Assisting Providers with Virtual Medical Assistant system
Other duties as assigned
Desired skills and attributes include:
Excellent written and verbal communication
Accuracy
Clean and presentable appearance
Work well as a member of a team, and able to follow detailed instructions carefully
Organized, punctual, and professional
Ability to grow and learn new systems
Fluency in computer systems and a variety of software packages
Ability to multi-task
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