Client Service Representative

Client Service Specialist

VCA Old Marple Animal Hospital is hiring Client Service Specialists to join our supportive and dedicated team that focuses on quality patient care and excellent client service. This shift will be from 8p - Midnight.

We are a dedicated team (more like family) that goes out of our way to make each other look good while delivering exceptional quality medicine for our patients with excellent customer service for their pet parents. We take pride in being an AAHA accredited cat only hospital.

Spending quality time with our clients and patients makes us unique and very personable with each pet and pet parent.

Our team is very caring and skilled and we focus on continuing education so we can continue to learn and grow to help support our patients, clients and each other. There is always opportunity to grow and we can put you on the path to grow in your career. We're here to support your goals and interests.

We are focused on finding a part time "Client Service Specialist" to join our team of professionals and will consider a part time as well! You will have the advantage of working with a collaborative team while maintaining a work and quality of life balance.

As the face of VCA, the Client Service Specialist sets the tone for our practice as we build and maintain each customer's trust and confidence in our abilities.

The Client Service Specialist is the pivot around which the hospital operates and is responsible for:

• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Excellent follow through
• Liaison between the client and doctor
• Excellent multi-tasking
• Enjoys working with people and animals and it shows
• Forward thinker, creative, and proactive
• Can remain calm under pressure
• Remains positive, professional and respectful
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions.
• Answering questions regarding products and services, including educating clients on non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

VCA Old Marple Animal Hospital

At VCA we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work.

As a member of the VCA family, eligible full-time employees will be rewarded with a generous compensation package and a comprehensive benefits package, including:

• Innovative associate health and well-being department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)
• 401k retirement savings plan with company match
• Health/dental/vision insurance, infertility benefits, gender affirmation services
• Paid parental, vacation and sick leave
• Bereavement leave

Professional Development

• Continuing Education Allowance
• WOOF University – offering abundant CE for team members
• Client Service Development Program
• Regional CE offered

Additional Benefits

• Up to 75% Pet Care Discount for your own pets
• Recognition program
• 100% paid short-term disability insurance
• Optional family benefits
• VIP Discounts through many merchants