Hospital Manager - Greenbrier-Springfield Animal Hospital

Hospital Manager – Greenbrier-Springfield Animal Hospital

At Pet Vet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 420 locally led hospitals and over 11,000 team members nationwide, we offer local autonomy with national support, career mobility and development opportunities, and a collaborative, inclusive environment where your wellbeing comes first.

Join our team as a Hospital Manager who works daily to develop an efficient and effective hospital support team by fostering an environment of trust, teamwork, and accountability. The Hospital Manager partners with the Veterinarian to provide an efficient and profitable operation by driving revenue and managing costs while creating a hospital culture based on high‑quality patient care and excellent customer service.

• Supervises the staff within all hospital support departments; achieves and maintains all labor goals.
• Hires and trains office and technical clinic support staff, including new hire paperwork.
• Orients and trains new clinic staff to the hospital and duties.
• Reviews work performance; delivers constructive feedback, resolves personnel issues, and discusses with the Regional Manager weekly.
• Conducts timely performance appraisals.
• Documents and reports accidents; files appropriate reports.
• Writes and presents for approval policies/procedures relating to all technical aspects of the hospital.
• Manages schedules for technical and administrative staff and coordinates with the DVM.
• Monitors Workforce Management for missed punches and overtime hours daily.
• Administers daily operations.
• Ensures compliance with all administrative responsibilities in partnership with the Pet Vet Care Centers support team.
• Monitors budgets, purchases equipment and supplies, and oversees facility maintenance.
• Submits contract veterinarian invoices, local vendor invoices, ensures invoice accuracy, and obtains w9s from local vendors.
• Assists in resolving issues with pet owners where appropriate.
• Reviews revenue, labor, and employee issues with Pet Vet leadership on a weekly conference call; achieves goals set in each area.
• Manages all local accounting functions; ensures daily financial information is accurate.
• Oversees inventory management and ensures proper documentation and systems are in place.
• May establish and oversee billing practices; reviews and maintains billing accuracy and charge capturing.
• May be responsible for contracts or negotiations with insurance providers.
• Maintains compliance of current licensure and related displays; updates licenses for DVMs.
• Performs other duties and responsibilities as assigned.

• Applicants must be 18 years of age or older.
• Bachelor’s degree in business, health science or related field strongly preferred.
• At least five years of direct office management experience, including at least two years of supervisory experience.
• Equivalent combination of education, certification, training, and experience may be considered.
• Customer service skills; courteous, prompt, efficient.
• Computer proficiency in Microsoft Office (Word, Outlook, Excel) and organization-specific software.
• Establish and maintain productive working relationships.
• Active time‑management, organizational skills.
• Excellent oral and written communication skills.
• Flexibility with scheduling; able to work weekends and holidays.
• Ability to work with or around sick animals, hazardous materials, cleaning chemicals, gas anesthetics, zoonotic diseases, and unpleasant odors.
• Depending on functional area, tasks may involve extended keyboard or workstation periods, standing/walking.
• May include climbing, balancing, stooping, kneeling, crouching or crawling.
• Some tasks involve lifting or carrying moderately heavy animals (up to 50 pounds).
• Other duties as assigned by management.

• Certified Veterinary Practice Manager (CVPM) or Master…