First Assistance Manager

First Assistance Manager

Job Title:

First Assistant Manager

Location:

Department:
Store Operations

Reports To:

Store Manager

FLSA Status:
Non
- Exempt

Schedule:

Full-time. Must close one night per week, one Friday or Saturday per month, and three of four weekends monthly.

The First Assistant Manager (FAM) is the most senior member of the store leadership team below the Store Manager. This role is purpose-built as the Store Manager's primary successor and is designed to bridge the full responsibilities of the Assistant Store Manager with direct exposure to Store Manager-level operations, financial accountability, and strategic execution.

The FAM owns the day-to-day operations of the store in partnership with the Store Manager, leads the full assistant management team, and is expected to be ready-now to step into the Store Manager role with confidence. This is a development-track position that combines operational excellence, people leadership, and business management.

• Lead daily store operations including opening, closing, and managing all shifts.
• Supervise and coach Assistant Managers, Team Leads, Department Managers, and Sales Associates.
• Backfill any store role as needed, including all eight departments and all Helpful Hub services.
• Ensure store readiness against planograms, updated discoveries, and merchandising standards.
• Conduct weekly department walks and coach leaders on corrective actions.
• Support scheduling, approval workflows, and payroll close processes.

• Lead by example to create a positive, customer-focused environment across all areas of the store.
• Ensure WOW-level service standards are upheld at every customer touchpoint.
• Resolve escalated customer issues promptly, professionally, and with sound judgment.
• Drive team training on customer service expectations, product knowledge, and in-store systems.

• Directly supervise and develop the Assistant Manager(s), Team Leads, and Sales Associates.
• Participate in recruiting, interviewing, onboarding, and performance evaluations for store associates.
• Administer accountability processes across the team in alignment with company policy.
• Partner with the Store Manager to identify development opportunities and succession pipelines.
• Provide ongoing training on customer service, product knowledge, systems, and safety.
• Cross-train and badge in all eight departments and all Helpful Hub services.

• Monitor inventory levels, receive deliveries, and ensure stock is well-merchandised and organized.
• Validate mapping accuracy, price changes, Mango counts, receiving, and merchandising standards.
• Verify accuracy in stocking, transfers, and product availability throughout the store.
• Support accurate pricing, signage, and promotional setups throughout the store.

• Enforce OSHA and company safety requirements at all times.
• Maintain store cleanliness, organization, and adherence to all operational and safety procedures.
• Ensure compliance with company policies, loss prevention standards, and all regulatory requirements.

• Verify execution of  orders and ensure accurate fulfillment.
• Confirm completion of NOH reports, PCM processes, LOC verification, transfers, and RCIN weekly.

• Co-own the store's sales performance; analyze reports, trends, and monthly P&L alongside the Store Manager.
• Identify performance gaps and develop corrective action plans to improve results.
• Actively participate in managing store expense budgets in alignment with the yearly plan.
• Drive visual merchandising strategies, discovery updates, and corporate marketing initiatives.

• Validate deposits to match RDS reports; support bank deposit runs (Mon, Wed, Fri) as needed.
• Validate weekly safe count logs and enforce accountability for any discrepancies.
• Support financial audits and ensure 100% accuracy in cash handling procedures.

• Assist in managing and maintaining relationships with third-party vendors and external…