Customer Service Representative​/General Administrative Assistant

Position: Customer Service Representative / General Administrative Assistant
Job Description

We are seeking a reliable, detail-oriented, and proactive Customer Service Representative / General Administrative Assistant to support daily office operations while delivering high-quality customer service. This dual-role position is essential to maintaining an efficient workplace, supporting internal teams, and ensuring positive interactions with customers and stakeholders.

Primary Responsibilities:

* Respond to customer inquiries via phone, email, and chat in a timely and professional manner

* Perform general office duties including filing, data entry, scanning, document preparation, and scheduling

* Maintain and update customer records, databases, and internal systems

* Schedule meetings and appointments; manage calendars as needed

* Prepare and distribute correspondence, memos, and routine reports

* Assist with basic bookkeeping, record-keeping, and data tracking

* Provide administrative support to multiple departments as required

* Support other administrative staff to ensure smooth office operations

* Resolve customer issues and complaints efficiently while maintaining a positive, empathetic approach

* Maintain accurate records of customer interactions and service activities

* Follow up with customers to ensure satisfaction and issue resolution

* Collaborate with team members to improve customer service processes and workflows

Basic Qualifications

* TS/SCI w/ Poly Clearance is required

* High school diploma or equivalent

* Minimum of 2-4 years of experience in customer service, administrative support, or office operations

* Strong written and verbal communication skills

* Excellent organizational and time-management abilities with strong attention to detail

* Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and standard office equipment

* Ability to work independently as well as collaboratively in a team environment

* Strong problem-solving skills and ability to handle multiple priorities

Preferred Qualifications

* Associate's or Bachelor's degree in Business Administration or a related field

* 2+ years of experience in a customer service and/or administrative role

* Experience with customer relationship management (CRM) systems or customer databases

* Familiarity with SAP or similar enterprise software

* Experience supporting multiple departments in a fast-paced office environment

* Positive, patient, and professional demeanor with strong interpersonal skills

EC-DAS

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.

Original Posting:

February 9, 2026

For U.S. Positions:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range:

Pay Range
- The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.