Customer Service Representative​/General Administrative Assistant

Description

We are seeking a reliable, detail-oriented, and proactive Customer Service Representative / General Administrative Assistant to support daily office operations while delivering high-quality customer service. This dual-role position is essential to maintaining an efficient workplace, supporting internal teams, and ensuring positive interactions with customers and stakeholders.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Perform general office duties including filing, data entry, scanning, document preparation, and scheduling
• Maintain and update customer records, databases, and internal systems
• Schedule meetings and appointments; manage calendars as needed
• Prepare and distribute correspondence, memos, and routine reports
• Assist with basic bookkeeping, record-keeping, and data tracking
• Provide administrative support to multiple departments as required
• Support other administrative staff to ensure smooth office operations
• Resolve customer issues and complaints efficiently while maintaining a positive, empathetic approach
• Maintain accurate records of customer interactions and service activities
• Follow up with customers to ensure satisfaction and issue resolution
• Collaborate with team members to improve customer service processes and workflows

• TS/SCI w/ Poly Clearance is required
• High school diploma or equivalent
• Minimum of 2-4 years of experience in customer service, administrative support, or office operations
• Strong written and verbal communication skills
• Excellent organizational and time-management abilities with strong attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and standard office equipment
• Ability to work independently as well as collaboratively in a team environment
• Strong problem-solving skills and ability to handle multiple priorities

• Associate's or Bachelor's degree in Business Administration or a related field
• 2+ years of experience in a customer service and/or administrative role
• Experience with customer relationship management (CRM) systems or customer databases
• Familiarity with SAP or similar enterprise software
• Experience supporting multiple departments in a fast-paced office environment
• Positive, patient, and professional demeanor with strong interpersonal skills

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.