Sport Operations Coordinator

The Sport Operations Coordinator is a part-time, cross-trained front office generalist hired to address front office capacity needs. Each Coordinator is assigned eight of SYC's sixteen programs and serves as the primary point of contact for all front office matters—including registration, scheduling, Play Metrics administration, coach/referee support, and first-line financial administration.

The two Coordinators work as a single functional team, covering all aspects of front office operations, cross-covering for one another, and sharing club-wide duties as assigned. This role is intentionally generalist: each Coordinator owns the full front office relationship for their assigned programs, building flexible, cross-trained capacity while the club evaluates longer-term staffing needs.

• Primary Contact: Serve as the designated front office point of contact for eight assigned sport programs—acting as the first line of response for commissioners, deputy commissioners, coaches, and program volunteers.
• Commissioner Support: Provide day-to-day operational support to commissioners and volunteer leadership, assisting with communication, scheduling questions, registration, roster issues, and general problem-solving.
• Escalation Routing: Field member, parent, and volunteer inquiries directly; elevate policy exceptions, disputes, or matters outside defined authority to the Acting General Manager or VP of Operations.
• Consistency Across Programs: Apply front office policies consistently across all assigned programs in line with the club's "one club, equitable support" principle.
• Cross-Coverage: Maintain working familiarity with the other Coordinator's eight assigned programs to provide backup coverage during absences, peak registration periods, or surge demand.

• Registration Management: Set up and manage seasonal and year-round program registrations in Play Metrics for assigned programs.
• Scheduling: Compile and upload seasonal game and practice schedules into Play Metrics; maintain and update schedules as changes occur.
• Team Formation Support: Assist commissioners with team creation and roster configuration in Play Metrics per commissioner specifications.
• Waitlists & Access: Manage program waitlists and provide Play Metrics system access to program volunteers as needed.
• Volunteer & Parent Support: Assist volunteers and parents with Play Metrics questions and general inquiries; issue volunteer credits within assigned programs.
• Data Integrity: Maintain accurate program data in Play Metrics, including rosters, division assignments, and contact information.

• Budget Monitoring: Monitor sport-level budgets and expenses for assigned programs against the approved plan; flag variances to the Acting General Manager.
• Vendor & Expense Processing: Prepare Vendor Payment Forms and Spend & Expense requests for equipment, supplies, and vendor needs, routing for GM/Ops approval.
• Financial Aid & Refunds: Process financial aid applications and registration refund requests for assigned programs through established workflows.
• Delinquent Accounts: Support tracking of delinquent payments and coordinate enforcement of the suspension policy in coordination with the Acting General Manager.
• Reconciliation Support: Provide program-level registration and participation data to the Accountant and Acting General Manager to support monthly reconciliation and G&A allocation.
• Coach Onboarding Support: Assist commissioners with coach and volunteer onboarding paperwork, system access, and Play Metrics setup.
• Referee Coordination: Serve as the front office liaison to referee coordinators for assigned programs—supporting scheduling, assignment issues, and payment documentation.
• Background Checks & Training: Assist with background check submissions and monitor Abuse Prevention Training completion for coaches and volunteers each season.
• Compliance Tracking: Maintain and monitor training certification records and background checks for assigned programs, flagging expirations to commissioners.
• Credentialing: Support distribution of Certificates of Insurance (COIs) to venues, vendors, and partners connected to assigned programs.

• Front-Line Support: Greet and assist members with registration and general inquiries for assigned programs in person, by phone, and by email.
• Program Communications: Support newsletter content, program…