Regional Account Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES:

* Accurately forecast sales and meet annual sales goal for territory

* Represent the Company's full line of products and services to customers

* Create, maintain, and present a Business Plan for assigned account base to Company management

* Identify and resolve specific issues related to inventory, product fulfillment, product quality, tester repair, warranty adjudication, accounts receivables and payables, and driver professionalism

* Control inventory levels by conducting physical counts, cycle counts, spot checks and reconcile inventory with electronic data storage systems. Some physical duties such as lifting batteries is required

* Ensure that all product deliveries are made in a timely and correct manner without loss of sales

* Run data reports to assess performance and identify sales/service improvement opportunities

* Work with high opportunity, non-producing customers as a priority and visit all accounts to improve performance and build effective relationships

* Promote best practices on tester usage, performance growth, customer service, product knowledge, order entry, and warranty/rotation procedures

* Ensure contractor network is aware of new initiatives and promotions

* Responsible for the safety and supervision of direct reports, Route Representatives

* Adhere to or recommend more efficient operations policies and procedures

* Other duties as assigned

CORE COMPETENCIES:

* Strong communication skills - listen, write, question, explain, and feedback

* Interpersonal skills - customer service, building relationships, and handling conflict

* Flexibility - responsive, creative, adaptable, and able to manage change

* Exceptional presentation skills - facilitate message in a professional and articulate manner

* Technical aptitude - ability to digest and break down concepts

* Ability to innovate, motivate and educate - to achieve positive results through influence, leadership, and coaching

* Strong teamwork and relationship building skills (internal and external)

* Understand basic financials (Budget, P&L, ROI, Variance, Justification)

* Report writing and data analytics (Knowledge of Big Data and dashboard reporting preferred)

* Strong computer and mobile device literacy, especially Microsoft O365 (Excel, Word, PPT, and Outlook

QUALIFICATIONS:

* Bachelor's degree in related field(s)

* 2-5 years of related account management and supervisory experience, automotive or roadside service preferred but not required

* Formal sales, presentation and/or public speaking training highly desired

* Ability to travel up to 80% (minimal overnight travel).

* Valid driver's license and solid driving record for a minimum of five years

* DOT knowledge preferred

* Knowledge of OSHA compliance preferred