Team Lead - Emerging Risk

Location

United States (Hybrid)

Full time

Hybrid

Business Insurance

Estimated Base Salary $87.7K – $137K. Offers Bonus.

Newfront’s Emerging Risk Unit (ERU) is a dedicated brokerage and client-service practice built for fast-moving, venture-backed and other innovation-driven businesses that face new or rapidly evolving exposures. This position is responsible for successfully implementing and growing the ERU vision. They will drive innovation and efficiency within the practice through the enhanced use and adoption of technology, processes, and organizational alignment.

This position is a salaried, exempt and full-time role. May require seasonal or intermittent traveling to visit clients, prospects and insurers. This is a US-hybrid or remote role. Will be considered hybrid if living within 25 miles of a Newfront office location.

• Strategy + Vision

  • Own the ERU vision and resource strategy.
  • Elevate operational excellence by architecting and enforcing best-in-class workflows and deliverables.
  • Serve as ERU’s authority on emerging-risk trends, markets, and solutions.
  • Partner with technology and product development teams to identify, assess, and deploy technology solutions such as AI tools or API-driven automations that strip out friction, slash cycle times, and scale digital-first client delivery.
  • Maximize enterprise-system adoption to unlock efficiency and real-time insight.

• People Management

  • Coach and inspire high-performing service teams that fuel client success and revenue growth.

• Account Management

  • Independently manage client relationships and accounts up to $1MM in volume revenue.
  • Act as the first and primary client point of contact to provide day-to-day service by responding to client questions and requests.
  • Develop, analyze, and implement competitive insurance programs, providing various alternatives for client consideration. Prepare market, quote rates for renewals and new business. And all associated deliverables for the client.
  • Manage the onboarding process of new clients.
  • Manage the marketing process for prospect companies.
  • Prepare and review client communications and finalize for delivery.
  • Communicate and collaborate with producers, clients and underwriters to obtain information, quote rates, prepare proposals, or service existing accounts.
  • Maintain current files and prepare policy renewal questionnaires, recommending coverage enhancements. Review, evaluate, rate and market Commercial Insurance applications and documents for accuracy.
  • Compile and organize all client information necessary to process new, renewal, cancellation and endorsements.
  • Perform thorough coverage reviews for clients.
  • Perform database file management and input information. Accurately manage and maintain documents in agency management systems.
  • Perform other duties and special projects as assigned.

• Minimum of 7+ years of Property and Casualty insurance experience is required.
• Emerging-Risk domain expertise – familiarity with fast-evolving sectors (AI/ML, Fin Tech, Digital Health, Hardware/Chips, Gig Economy, etc.) and the unique insurance structures they require.
• Inspiring people leader— coaches and motivates cross-functional teams while steering change. Proven experience in leading high-performing teams focused on delivering exceptional client service and building lasting relationships.
• Persuasive communicator and negotiator; excels in presentations and stakeholder relationship management.
• Decisive, customer‑centric problem solver with exceptional time‑management.

• Solid communication skills including written, public speaking, and presentation preparation.
• Demonstrated ability to both work independently with minimal direction as well as collaborate with others in a fast-paced environment.
• Adaptability and flexibility to respond to client, candidate, and team needs.
• Solid time management skills and ability to manage competing priorities and high volumes.
• Good organizational skills and attention to detail; ability to screen details and identify potential discrepancies.
• Ability to review internal/carrier deliverables to…