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Service Desk Lead - Drive SLA & Growth
Job in
Springfield, Fairfax County, Virginia, 22161, USA
Listed on 2026-07-18
Listing for:
Concept Plus LLC
Full Time
position Listed on 2026-07-18
Job specializations:
-
Customer Service/HelpDesk
HelpDesk/Support -
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Concept Plus LLC is seeking a Service Desk Lead to oversee daily operations of customer-facing IT and call center support services for internal users and client populations. You will coordinate across call center, Tier 1, and Tier 2 teams to maintain service levels and deliver an excellent customer experience.
The role focuses on leading staff, monitoring SLAs, and driving improvements in performance and incident management within a fast-paced environment.
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