Customer Service Representative​/General Administrative Assistant

Customer Service Representative

We are seeking a dependable, customer-focused Customer Service Representative to serve as a primary point of contact for customers while supporting daily office operations. This role is responsible for delivering responsive, high-quality service, resolving inquiries efficiently, and ensuring positive customer experience in a fast-paced environment.

• Serve as the first point of contact for customer inquiries via phone, email, and chat
• Provide timely, accurate, and professional responses to customer questions and service requests
• Resolve customer concerns and complaints with a positive, solution-oriented approach
• Document customer interactions, service requests, and resolutions in internal systems
• Follow up with customers to ensure satisfaction and complete issue resolution
• Maintain and update customer records and databases to ensure accuracy
• Coordinate scheduling, appointments, and internal communications as needed
• Prepare and distribute routine correspondence and reports
• Support general office operations, including data entry, document management, and record-keeping
• Collaborate with internal teams to ensure customer needs are addressed efficiently
• Identify opportunities to improve customer service processes and workflow

• TS/SCI w/ Poly Clearance is required
• High school diploma or equivalent
• 2–4 years of experience in customer service or client-facing support roles
• Strong written and verbal communication skills
• Excellent organizational skills with strong attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and professional demeanor

• Associate's or Bachelor's degree in Business Administration or a related field
• Experience using CRM systems or customer databases
• Familiarity with SAP or similar enterprise software
• Experience supporting internal teams in an administrative capacity
• Demonstrated ability to build positive customer relationships
• Patient, professional, and customer-first mindset

EC-DAS

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.