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Guest Experience Shift Lead — Lead & Delight Guests
Job in
Springfield, Fairfax County, Virginia, 22161, USA
Listed on 2026-07-20
Listing for:
Merlin
Full Time
position Listed on 2026-07-20
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
Merlin Entertainments is seeking a Guest Experience Shift Lead for the LEGO Discovery Center Washington, D.C. The role leads the Guest Experience team to deliver world-class guest service, ensuring families have a memorable visit and a fun experience.
Flexibility for weekends, holidays, and peak periods is required. You will manage guest flow, mentor team members, and step into guest-facing roles to demonstrate world-class service.
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