Customer Service Representative​/General Administrative Assistant

Customer Service Representative

We are seeking a dependable, customer-focused Customer Service Representative to serve as a primary point of contact for customers while supporting daily office operations. This role is responsible for delivering responsive, high-quality service, resolving inquiries efficiently, and ensuring a positive customer experience in a fast-paced environment.

• Serve as the first point of contact for customer inquiries via phone, email, and chat
• Provide timely, accurate, and professional responses to customer questions and service requests
• Resolve customer concerns and complaints with a positive, solution-oriented approach
• Document customer interactions, service requests, and resolutions in internal systems
• Follow up with customers to ensure satisfaction and complete issue resolution
• Maintain and update customer records and databases to ensure accuracy
• Coordinate scheduling, appointments, and internal communications as needed
• Prepare and distribute routine correspondence and reports
• Support general office operations, including data entry, document management, and record-keeping
• Collaborate with internal teams to ensure customer needs are addressed efficiently
• Identify opportunities to improve customer service processes and workflow

• TS/SCI w/ Poly Clearance is required
• High school diploma or equivalent
• 2-4 years of experience in customer service or client-facing support roles
• Strong written and verbal communication skills
• Excellent organizational skills with strong attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
• Ability to manage multiple priorities in a fast-paced environment
• Strong problem-solving skills and professional demeanor

• Associate's or Bachelor's degree in Business Administration or a related field
• Experience using CRM systems or customer databases
• Familiarity with SAP or similar enterprise software
• Experience supporting internal teams in an administrative capacity
• Demonstrated ability to build positive customer relationships
• Patient, professional, and customer-first mindset

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.