SAA Shift Leader

SAA Shift Leader (4036)# SAA Shift Leader (4036)
Springfield Flagship - Springfield, VA 22151## Overview Position Type Part Time Job Shift Any## Description
** Core Responsibilities
**** 1. Guest Experience Ownership
*** Take full responsibility for the guest experience during your shift.
* Maintain constant visibility on the floor and engage with guests proactively.
* Resolve guest concerns quickly, professionally, and confidently.
* Anticipate challenges before they impact the experience.
* Ensure energy, enthusiasm, and professionalism reflect the SAA brand at all times.
* Lead by example in delivering an experience that exceeds expectations.
** 2. Team Leadership & Real-Time Management
*** Lead, coach, and hold team members accountable in real time.
* Ensure attraction zones have sufficient staffing based on guest volume and flow.
* Proactively redeploy staff to high-traffic areas to maintain operational balance.
* Provide immediate feedback to elevate performance and service standards.
* Support Party Hosts and Front Desk team members to ensure seamless execution.
* Reinforce urgency, awareness, and professionalism across the team.
* Foster a culture of teamwork, ownership, and pride in execution.
** 3. Operational Floor Control
*** Monitor guest flow and mitigate lines at attractions before they impact the experience.
* Adjust positioning and coverage to maintain strong pacing across the facility.
* Supervise opening, mid-shift, and closing operational procedures.
* Ensure all attractions are operationally ready and properly presented.
* Maintain strong communication with management and other shift leaders.
* Assist with special events, high-volume weekends, and peak operational periods.
** 4. Safety & Risk Management
*** Be proactive from a safety standpoint — identify risks before they escalate.
* Enforce all safety rules, attraction guidelines, and participation requirements.
* Intervene immediately when unsafe behavior or congestion is observed.
* Conduct consistent floor walkthroughs to ensure compliance and awareness.
* Document and report incidents in alignment with company procedures.
* Ensure all team members are properly trained and executing safety protocols.
** 5. Facility Standards & Environment
*** Ensure a clean, organized, and brand-ready environment at all times.
* Conduct routine inspections of attractions and guest areas.
* Coordinate with maintenance and management to resolve facility concerns quickly.
* Maintain presentation standards that reflect a premium active entertainment experience.
** What Success Looks Like
*** Guests leave saying it was organized, safe, high-energy, and worth coming back for.
* The team operates with urgency, awareness, and confidence.
* Lines are controlled and guest flow is smooth.
* Safety issues are prevented — not reacted to.
* The Shift Leader is calm, decisive, and visibly in control, even during peak volume.
** Qualifications
* ** Previous experience in a supervisory or leadership role (hospitality, entertainment, recreation, or high-volume retail preferred).
* Strong leadership presence with the ability to command a fast-paced environment.
* Excellent communication and interpersonal skills.
* Proven ability to manage teams in high-energy, guest-facing settings.
* Strong problem-solving and decision-making abilities.
* Understanding of safety protocols within active or recreational environments.
* Availability to work nights, weekends, and peak operational periods.
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