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Guest Experience Lead — Concierge

Job in Springfield, Fairfax County, Virginia, 22161, USA
Listing for: The St. James Group
Full Time position
Listed on 2026-09-09
Job specializations:
  • Hospitality / Hotel / Catering
    Event Management & Planning
  • Customer Service/HelpDesk
    Event Management & Planning
Job Description & How to Apply Below

The St. James in Springfield, VA seeks a Concierge Shift Lead to guide the concierge team and serve as the primary contact for members, guests, and staff.

This full-time, on-site role focuses on delivering a smooth, high-quality guest experience in a dynamic, hospitality-driven environment. You’ll lead a team during your assigned shift, ensure service standards, handle guest concerns with professionalism, and collaborate with other departments during events and peak times.

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