ServiceNow Business Analyst - HRSD

Overview

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At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. We pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations. Join Accenture Federal Services to do work that matters in a collaborative and caring community, where you feel like you belong and are empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

Job Description: As the top-ranked Service Now solution provider, we offer federal agencies the deepest capabilities, resources, and experience for their projects. Join our team as a developer implementing Service Now for a large federal agency. Work on a team responsible for the implementation and configuration of multiple modules and capabilities, specifically within the HR Service Delivery (HRSD) suite of applications.

Develops a thorough understanding of the requirements then applies industry best practices and detailed knowledge of Service Now to design an optimal solution that supports the business process that meets or exceeds functional requirements.

• Developing business processes, gathering requirements and developing stories
• Provide process flow and other required system documentation
• Build a trusting relationship with major project stakeholders and lead them to adoption of the best solution
• Assist in quality management reviews and ensure that all business and design requirements are met
• May also assist and sometimes lead test plan development and execution
• Supports Organizational Change Management (OCM) efforts by providing information on the “to be” solution

• At least 1 year of experience with Service Now
• Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
• Experience working with stakeholders and development teams to deliver solutions

• Training in Service Now Fundamentals
• Service Now Certified System Administrator (CSA)
• Training or experience in Agile Fundamentals
• Experience with HR Service Delivery (HRSD) within Service Now

• Must have active Top Secret clearance and be willing and capable of obtaining SCI and CI poly

As required by local law, compensation ranges are provided for certain locations. For details on benefits and location-specific ranges, see the job posting.

Equal Employment Opportunity and Accommodation We are an Equal Employment Opportunity employer. Accenture Federal Services is committed to providing reasonable accommodations for applicants with disabilities or religious observances. If you require accommodation during the interview process or for the job, please contact your recruiter.