ServiceNow Lead Developer

Join Our Team as a Service Now Lead Developer with Case Management Consulting!

* This role requires an active TS/SCI security clearance with CI Poly

We are hiring a Service Now Lead Developer to oversee our Service Now innovations, basic configurations, and technical expertise. The ideal candidate should be organized, self-motivated, and capable of working independently or collaboratively in a team. Adaptability to changing priorities is essential. We are looking for someone with a solution-oriented mindset who is enthusiastic about technology, committed to delivering excellent customer service, and can perform well under pressure.

• Provide software setup across various technical areas.
• Analyze business needs and develop technical requirements.
• Build and design application modules, workflows, and catalog requests.
• Develop and deliver solutions based on Service Now for clients.
• Oversee and guide a Service Now Engineer Specialist.
• Support engagement efforts for process definition, re-engineering, improvement, and gap analysis of current and future processes.
• Lead the configuration and development of modules to achieve clients' business outcomes and requirements.
• Contribute to developing a software environment using modern methodologies such as Continuous Deployment, Agile, and Dev Ops.
• Design, create, document, test, and fix software applications.
• Coordinate, plan, design, and implement cloud-based solutions to create, modify, and launch software.
• Evaluate client needs and software requirements to ensure designs meet time constraints.
• Collaborate with analysts, engineers, and teams to design software and gather information about project limits, capabilities, performance needs, and interfaces.
• Engage in developing business requirements by ensuring a comprehensive understanding of business needs and processes.
• Perform quality assurance and control during all phases of software development to ensure compliance with relevant policies and standards.
• Maintain customer satisfaction while adhering to all government and corporate policies.
• Provide technical leadership and mentorship on best practices for ongoing Service Now support for clients and team members.
• Work with clients during kickoff calls to identify their Service Now platform and module requirements.
• During kickoff or discovery calls, assist clients in identifying the topology of their IT systems, products, and platforms and select appropriate discovery tools to gather installation data from these environments.
• Stay informed about new Service Now product offerings and pursue ongoing training, certifications, and accreditations.

An active TS/SCI clearance with a current Full scope polygraph.

3+ years of relevant experience implementing, configuring, and customizing Service Now.

At least 5 years of experience with common web technologies and networking (e.g. XML, HTML, AJAX, CSS, HTTP, TCP/IP, etc.).

• Demonstrated expertise in at least two SNOW modules (e.g., ITSM, CSM, Sec Ops, etc.)
• Strong communication and collaboration skills, including the ability to gather requirements from internal and external stakeholders
• Working knowledge of Scrum or Agile development methodologies

Proven ability to set up Service Now using Business Rules, Client Scripts, sophisticated UI Policies, Flow Designer, ACLs, Script Includes, and UI Script.

Expertise with REST/SOAP APIs to integrate Service Now with other IT systems.

Working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog).

Robust analysis, problem-solving, and decision-making skills.

Bachelor’s degree in math, engineering, information systems, or a related field.

• Service Now System Administrator
• Service Now Fundamentals
• Service Now Implementation Methodology Fundamentals
• Service Now Platform Implementation
• Application Developer
• ITAM all modules
• ITSM all modules through to ITSM Professional
• ITBM module focusing on CMDB and Vendor Portfolio Management
• ITOM module, focusing on Discovery and cloud management

CASE Management Consulting is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, pregnancy, childbirth, lactation and related medical conditions, genetic factors, military/veteran status, or other characteristics protected by law.