IT Superhero

We’re looking for IT Superhero team players to join our winning Support Team. If you enjoy problem solving and want to take on new challenges in a fast-paced environment, then this is the job for you! Our IT Superhero’s play a central role in our success and are at the core of our service offerings. Our ideal team members strive to provide a high-level of customer service and have a passion for technology with a demonstrated willingness to learn more.

In this position, you will:

• Take ownership of customer incidents and requests by providing telephone, remote and onsite support to our clients and logging incidents and requests.
• Solve issues for computer hardware and software problems through troubleshooting techniques.
• Provide technical support for Microsoft Office Applications and Office 365
• Provide general support and setup of Windows PC's and Mac's

The ideal candidate will have:

• 3+ years of related experience
• The aptitude to provide hands-on experience with the following technologies:
  Windows, Active Directory, DNS, DHCP, Office 365, Mac, Microsoft Office Application and Microsoft Office
• The ability to communicate clearly to people with a lack of technology understanding. You can explain just about anything to anyone and you’re comfortable communicating over the phone and in writing.
• Strong customer service skills and a passion for creating an un-matched customer service experience.
• The ability to deliver excellence independently and collaboratively.

A Rockstar candidate will have:

• A Bachelor’s degree or equivalent in Computer Science, Information Systems, Engineering, Business, or other related field, OR 2 years related experience and/or training or equivalent combination of education and experience.
• The availability to work flexible hours is strongly preferred.
• Sent us a cover letter explaining to us why they would be a perfect fit.

Preferred

Certifications:

• CompTIA: A+, Network +

Optfin

ITy is an Equal Opportunity Employer