GNOC Tier II Incident Management Technician
Listed on 2026-02-24
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IT/Tech
Cybersecurity, Systems Engineer, IT Support, Network Engineer
Description
The Digital Modernization Sector at Leidos is seeking a Tier II Incident Management Technician to support computer data communications systems, providing network event management and incident troubleshooting. Technicians provide additional support by ensuring network devices meet baseline configurations, software, and network performance standards. Technicians will make extensive use of Microfocus tools, Service Now, and knowledge of the various levels of the Open Systems Interconnection (OSI) model to complete daily network Operations and Maintenance (O&M) tasks.
This is a day time Panama Shift with a 6am-6pm schedule.
If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo - because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 - and moving faster than anyone else dares.
Responsibilities- Support the installation and maintenance of the client Local Area Network (LAN)/Wide Area Network (WAN) devices.
- Respond to, update, and resolve incident tickets within Service Now.
- Administer networks including hardware, systems software, applications software, and all hardware configurations.
- Coordinate network operations, maintenance, repairs, or upgrades.
- Perform configuration management functions such as validating topology drawings and ensure that asset management records are accurate.
- Leverage knowledge of OSI layers 1, 2, and 3 to troubleshoot various network faults and performance issues.
- Configure and troubleshoot layer two switching (Virtual Local Area Networks (VLANs)).
- Modify and troubleshoot layer three routing across the enterprise network.
- Conduct extensive troubleshooting of Multiprotocol Label Switch (MPLS) across the WAN.
- Participate in evaluation of new network technologies and provide recommendations to the network architecture team regarding the integration of these technologies into the existing network.
- Ensure adequacy of plans for hardware and communications. Develop and implement methodologies for analysis, testing, and support of LAN and WAN networks.
- Leverage various network tools such as Microfocus and Riverbed to quickly identify and isolate customer impacting events on the network.
- Communicate and troubleshoot with vendors and other service providers to efficiently resolve incidents.
- Diagnose hardware and software problems and coordinate the replacement of defective components.
- Required Clearance: TS/SCI with Poly.
- Candidate must have 10 years of experience that can be a combination of work history and education. This equates to a doctorate and 3 years, a master's and 4 years, a bachelor's and 6 years, an associates and 8 years or HS diploma and 10 years.
- Additional required qualifications include compliance with Department of Defense (DoD) 8570 Information Assurance Technical (IAT) Level 2.
Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit
Pay and BenefitsPay Range: $73,450.00 - $.
Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at
Commitment to Non-DiscriminationAll qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
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