ServiceNow Senior Business Analyst

At Accenture Federal Services, nothing matters more than helping the US federal government make the nation stronger and safer and life better for people. Our 13,000+ people are united in a shared purpose to pursue the limitless potential of technology and ingenuity for clients across defense, national security, public safety, civilian, and military health organizations.

Join Accenture Federal Services to do the work you love in an inclusive, collaborative, and caring community, where you can be empowered to grow, learn and thrive through hands-on experience, certifications, industry training and more.

Join us to drive positive, lasting change that moves missions and the government forward!

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* Job Description:

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* Accenture Federal Services has an immediate hiring need for a Service Now Senior Business Analyst. In this role, you will analyze and design new business processes, monitoring and providing feedback on process performance. Collaborate with business users to identify and define detailed product requirements and use cases. Facilitate process redesign, serving as a liaison to the business community while advising on all change aspects.

** Responsibilities:*
* + Developing business processes, gathering requirements and developing stories

+ Provide process flow and other required system documentation

+ Build a trusting relationship with major project stakeholders and leads them to adoption of the best solution

+ Assist in quality management reviews and ensures that all business and design requirements are met

+ May also assist and sometimes lead test plan development and execution

+ Supports Organizational Change Management (OCM) efforts by providing information on the "to be" solution

+ Develop and implement test plans for users through SDLC

** Here's what you need:*
* + At least 3 years of experience with Service Now

+ Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation

+ Experience working with stakeholders and development team(s) to deliver solutions

** Bonus points if you have:*
* + Training in Service Now Fundamentals

+ Service Now Certified System Administrator (CSA)

+ Training or experience in Agile Fundamentals

** Security Clearance:*
* + An active TS/SCI security clearance is required and must be willing to obtain a polygraph

As required by local law, Accenture Federal Services provides reasonable ranges of compensation for hired roles based on labor costs in the states of  
** California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia** . The base pay range for this position in these locations is shown below. Compensation for roles at Accenture Federal Services varies depending on a wide array of factors, including but not limited to office location, role, skill set and level of experience. Accenture Federal Services offers a wide variety of benefits.

You can find more information on benefits here. ()  We accept applications on an on-going basis and there is no fixed Final date to receive applications.

The pay range for the states of California, Colorado, Hawaii, Illinois, Maryland, Minnesota, New York, Washington, and the District of Columbia is:

$111,300-$160,100 USD

** _What We Believe_*
* _We have an unwavering commitment to diversity with the aim that every one of our people has a full sense of belonging within our organization. As a business imperative, every person at Accenture Federal Services has the responsibility to create and sustain an inclusive environment._

_Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and more creative, which helps us better serve our clients and our communities. _ Read more here ()

** _Equal Employment Opportunity Statement_*
* _Accenture Federal Services is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion or sexual orientation._

_All employment decisions shall be made without regard…