AI Factory Customer Engineer

About the Company

Armada is an edge computing startup that provides computing infrastructure to remote areas where connectivity and cloud infrastructure is limited, as well as areas where data needs to be processed locally for real-time analytics and AI at the edge. We’re looking to bring on the most brilliant minds to help further our mission of bridging the digital divide with advanced technology infrastructure that can be rapidly deployed anywhere.

The AI Factory Customer Engineer plays a pivotal role in bridging the gap between technical expertise and sales acumen. This position requires a blend of technical knowledge and interpersonal skills to effectively communicate the value of complex technical solutions to potential clients. The Customer Engineer collaborates closely with the sales team and Product/Engineering to understand customer needs, provide technical demonstrations, and offer tailored solutions that address client requirements.

This role is instrumental in driving revenue growth by effectively positioning the company s products or services within the marketplace.

Location. This role will be remote in the US

• Bring a high-ownership, self-starting mindset with a willingness to fill gaps, solve problems, and support the team. Thrive in ambiguity, step up without waiting for direction, and contribute beyond your role to drive shared success.

• Provide expert technical guidance to customers and sales peers regarding Armada’s AI Factory products and services including Modular Data Centers & GPU based systems from partners such as Nvidia. Understand client challenges and propose appropriate solutions to meet their needs.

• Lead technical demonstrations, proof-of-concepts, and workshops to showcase features, functionalities, and benefits of the company’s offerings. Tailor demonstrations and execute workshops to address specific client challenges.

• Collaborate cross-functional to support sales, including customer engagements, technical scoping, and proposal development. Influence and align internal teams to drive solution strategy, resource prioritization, and successful business outcomes.

• Cultivate strong relationships with key client stakeholders, including technical decision makers and influencers. Serve as a trusted advisor through thought leadership, understanding their challenges, and providing tailored solutions based on technical business needs.

• Stay ahead of industry trends, competitive developments, and emerging technologies. Leverage market awareness to identify opportunities for product innovation and differentiation.

• Enhance field team understanding of technical concepts, product features, and selling strategies. Provide ongoing support and enablement of resources to empower sales representatives in their client interactions.

• Bachelor s degree in computer science, Engineering, or related field or equivalent demonstrable work experience; advanced engineering based degrees are a plus.

• 5+ years proven experience in pre-sales, sales engineering, or solution architecture role supporting technical products.

• Understanding of computing, networking and storage hardware fundamentals particularly including AI/GPU based systems such as Nvidia DGX, HGX, MGX, and similar systems.

• Working understanding and experience with common data center supporting systems such as mechanical, electrical, plumbing, cooling and racking; experience with Modular or mobile data centers a plus.

• Familiarity with cloud platforms, virtualization or containerization technologies, and modern enterprise infrastructure.

• Proficiency in at least one core technical domain such as AI/ML infrastructure, connected devices, or data center systems (see Technical Focus Areas below).

• Working knowledge of cloud platforms, modern networking concepts, and containerization or virtualization technologies.

• Excellent communication and presentation skills, with the ability to engage and influence both technical and non-technical audiences.

• Strong problem-solving mindset with the ability to navigate ambiguity and drive clarity.

• Self-starter who thrives in dynamic environments and…