ServiceNow Developer; SPM

Job Description

Accenture Federal Services has an immediate hiring need for a Service Now Business Analyst. In this role, you will analyze and design new business processes, monitor and provide feedback on process performance, collaborate with business users to identify and define detailed product requirements and use cases, facilitate process redesign, and serve as a liaison to the business community while advising on all change aspects.

• Develop business processes, gather requirements and develop stories
• Provide process flow and other required system documentation
• Build a trusting relationship with major project stakeholders and lead them to adoption of the best solution
• Assist in quality management reviews and ensure that all business and design requirements are met
• May also assist and sometimes lead test plan development and execution
• Support Organizational Change Management (OCM) efforts by providing information on the "to be" solution
• Develop and implement test plans for users through SDLC

• 3 years of experience with Service Now development
• Service Now Certified System Administrator certification

• ITSM experience
• Security+ certification
• Custom application development experience
• HRSD experience
• CMDB experience
• ITOM experience
• Bachelor’s degree

An active Top Secret security clearance with SCI eligibility is required and must be able to obtain a polygraph.

The base pay range for this position in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Washington, Vermont, the District of Columbia, and the city of Cleveland is $117,400—$147,100 USD.

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Accenture Federal Services is an Equal Employment Opportunity employer.

As an affirmative action employer for veterans and individuals with disabilities, we are committed to providing veteran employment opportunities to our service men and women.

Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture Federal Services or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.