ServiceNow Technical Business Designer

Job Summary

HII Mission Technologies is seeking an experienced Service Now Technical Business Designer to bridge the gap between business needs and IT capabilities by configuring, supporting, and optimizing the Service Now platform. The role involves translating business requirements into technical user stories, managing workflow design, performing system administration, and supporting ITSM operations.

• Lead solution design and requirement decomposition, translating mission/business needs into technically sound Service Now designs (data model, workflows, integrations)
• Facilitate deep‑diving working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutions
• Produce high‑quality design artifacts (user stories, acceptance criteria, data mappings, workflow diagrams) that are implementation‑ready for development teams
• Drive OOTB‑first design decisions, evaluating trade‑offs across configuration vs customization with a focus on maintainability and upgradeability
• Partner closely with developers and architects to refine backlog, resolve technical ambiguities, and ensure alignment to platform standards (CMDB/CSDM, security, governance)
• Support testing and validation efforts, ensuring delivered solutions meet functional, technical, and data integrity requirements

• Level 3: 6 years relevant experience with a Bachelor’s degree; 4 years with a Master’s degree; or high school diploma with 10 years relevant experience.
• Level 4: 10 years relevant experience with a Bachelor’s degree; 8 years with a Master’s degree; or high school diploma with 14 years relevant experience.
• 5+ years as a Business Analyst with at least 3 years supporting Service Now implementations.
• Experience translating business requirements into technical stories, facilitating requirements‑gathering sessions with stakeholders, and documenting user stories, functional requirements, process flows, and acceptance criteria.
• Experience working on or with Agile/Scrum delivery teams.

• Desired certifications or training:
  Service Now Certified Implementation Specialist – ITSM (CIS‑ITSM), ITIL Foundation (V3 or V4), Certified Scrum Master;
  Service Now Certified System Administrator (CSA).
• Desired experience:
  Experience supporting Service Now ITSM implementations in federal or regulated environments, platform governance and backlog management, user acceptance testing (UAT) and release validation; familiarity with CMDB, Incident, Change, and Request Management processes.

TS/SCI clearance required at the time of hire with the ability to obtain Poly. Security certification to be obtained within three months of hire.

Level 3: $90,418 – $167,918. Level 4: $113,587 – $210,948.

Competitive benefits including medical, dental and vision plans; wellness resources; employee assistance programs; 401(k) savings plan; financial planning tools; life insurance; employee discounts; paid holidays and paid time‑off; tuition reimbursement; and early childhood/post‑secondary education scholarships. Bonus or other non‑recurrent compensation may be offered for qualified positions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status or any other basis protected by federal, state, or local law.

If you need a reasonable accommodation for any part of the employment process, please send an e‑mail to or call (press #3 for HII Mission Technologies).