ServiceNow Technical Business Designer

Anticipated Salary Range: $90,418.00–$

Required Travel: 0–10%

Employment Type:

Full Time/Salaried/Exempt

Security Clearance: TS/SCI

Level of

Experience:

Mid

HII Mission Technologies is seeking an experienced Service Now Technical Business Designer. This role will bridge the gap between business needs and IT capabilities by configuring, supporting, and optimizing the Service Now platform. They will translate business requirements into technical user stories, manage workflow design, perform system administration (UI policies, business rules), and support ITSM operations.

If you are passionate about business, bringing requirements to life and making a direct impact on your team, this is the role for you!

Level 3 salary range: $90,418–$167,918

Level 4 salary range: $113,587–$210,948

• Lead solution design and requirement decomposition, translating mission/business needs into technically sound Service Now designs (data model, workflows, integrations).
• Facilitate deep-dive working sessions with stakeholders and engineers to define processes, validate assumptions, and align on scalable platform solutions.
• Produce high-quality design artifacts (user stories, acceptance criteria, data mappings, workflow diagrams) that are implementation‑ready for development teams.
• Drive OOTB‑first design decisions, evaluating tradeoffs across configuration vs customization with a focus on maintainability and upgradeability.
• Partner closely with developers and architects to refine backlog, resolve technical ambiguities, and ensure alignment to platform standards (CMDB/CSDM, security, governance).
• Support testing and validation efforts, ensuring delivered solutions meet functional, technical, and data integrity requirements.

• Level 3: 6 years relevant experience with a bachelor’s degree in a related field; 4 years relevant experience with a master’s degree in a related field; or high school diploma or equivalent and 10 years relevant experience.
• Level 4: 10 years relevant experience with a bachelor’s degree in a related field; 8 years relevant experience with a master’s degree in a related field; or high school diploma or equivalent and 14 years relevant experience.
• Service Now Certified System Administrator (CSA).
• 5+ years as a Business Analyst with at least 3 years supporting Service Now implementations.
• Experience translating business requirements into technical stories and acceptance criteria, facilitating requirements gathering sessions with stakeholders, and documenting user stories, functional requirements, process flows, and acceptance criteria.
• Experience working in Agile/Scrum delivery teams.
• Security and certification to be obtained within 3 months of hire.
• TS/SCI clearance required at time of hire with ability to obtain polygraph.

• Desired certifications or training:
  Service Now Certified Implementation Specialist – ITSM (CIS-ITSM), ITIL Foundation (V3 or V4), Certified Scrum Master.
• Desired experience:
  Supporting Service Now ITSM implementations, federal or regulated environments, platform governance and backlog management, user acceptance testing (UAT) and release validation. Familiarity with CMDB, Incident, Change, and Request Management processes.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, veteran status or any other basis protected by federal, state, or local law.

Do you need assistance? If you need a reasonable accommodation for any part of the employment process, please send an e-mail to and let us know the nature of your request and your contact information. Reasonable accommodations are considered on a case‑by‑case basis. Additionally, you may also call for assistance. Press #3 for HII Mission Technologies.